About graphics driver

[ああ1]

I am writing this text using Google Translate.
When playing APEX, I'm experiencing a graphics bug that prevents me from playing normally.
Previously, when I encountered a similar problem, installing an older driver resolved the issue.
However, isn't it no longer possible to install older drivers?
If the version was 32.0.101.8250, I should have been able to play normally.
Is it not possible to install that version?
And if you have any other solutions, please let me know.

[Mike_Intel]

Hello ああ1,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Please tell me how did you update the driver.
2. What is the model of your Graphics controller?
3. Aside from rolling back the driver, what are the other troubleshooting steps that you tried?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ああ1]

Hello Michael,

Thank you for your assistance. Here are the details you requested

1 How I updated the driver: Initially, I updated it through Windows Update. Even after disabling "Device Installation Settings," the system occasionally forces an update to the latest version (currently 32.0.101.8826).

2 Model of your Graphics controller: Intel® Arc™ Graphics (Integrated, part of Intel® Core™ Ultra 7 258V processor).

3 Other troubleshooting steps:

• Cleared the game's shader cache (Steam and local files).

• Performed a clean installation of the graphics driver.

• Modified videoconfig.txt (disabled shadows, bloom, and dynamic lighting).

• Tested different versions: I have tested all available driver versions from 8724 up to the latest 8826, but the graphical glitch persists across all of them. However, the issue was resolved when I used older driver versions (such as 8250) that were previously available.Currently, Intel's official website does not allow downloading drivers older than 8724. However, by performing a factory reset on my PC, I am currently using version 8508. Unfortunately, the graphical glitch still occurs with this version.

Please let me know if I've made a mistake.

Thank you for your support. I hope this information helps in identifying the issue.

Best regards,

ああ1

[Mike_Intel]

Hello ああ1,

Thank you for the quick reply.

Upon initial checking of the SSU logs, you are using an older driver version which is 32.0.101.5808.

Let me ask, is this the version that you are not getting any issue?

As for me recommendation, please try to update the driver to the latest version using DDU method.

Kindly refer to the link below for the steps and direct download site of the latest driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ああ1]

Hello Michael,

Thank you for your reply.

To clarify, the version 32.0.101.8508 (which you identified in my SSU logs) does NOT solve the issue. I still experience the same graphical glitches on this version as well.

I have already attempted clean installations of the latest driver using DDU as you suggested, but the problem persists with the version 8826(latest) I have tested.

Are there any other solutions?

Currently, I can't play the game properly.

I will also contact Intel's Japanese staff after this.

Best regards,

ああ1

[Mike_Intel]

Hello ああ1,

Thank you for the update.

Hi there! Before we continue, I wanted to let you know that since your laptop is from a third-party manufacturer, our support options are a bit limited. That said, have you had a chance to check with your laptop’s manufacturer or try using the graphics driver they provide? Sometimes their customized drivers can help resolve issues more effectively. Please let me know if you need any help with this!

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello ああ1,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[ああ1]

Hello Michael,

​I apologize for the delayed response.

​Thank you for your guidance. I have updated my graphics driver to the version provided by Lenovo (v32.0.101.8724) as you advised.

​Unfortunately, after the update, the game (Apex Legends) no longer launches at all. Because of this, I am currently unable to verify if the previous graphics glitch has been resolved.

​It seems that the game's anti-cheat system (EasyAntiCheat) is failing to initialize, which may be causing a conflict with the new driver settings. Since the game was running (albeit with glitches) before this driver update, it appears there is a critical compatibility issue between the manufacturer-specific driver and the anti-cheat system.


​Best regards,
ああ1

[Mike_Intel]

Hello ああ1,

Thank you for the update.

Kindly check the link below and verify if your issue is the same.

Then kindly follow the recommended steps to possible fix the issue. Once done, please update this thread for me to further check this issue.

Low Performance in Apex Legends* When Resizable Bar Is ON with Intel®...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician