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Hace unos años adquirí un pc LG AIO 24v550 con procesador Intel i5-5200U e Intel HD Graphics 5500, por lo que desde hace un par de días al momento de iniciar un determinado videojuego me salta un error sobre el controlador de gráficos. Revisé que la versión de la gráfica es la 20.19.15.4549 de, aparentemente, el año 2016. Así que realicé un diagnóstico para actualizar los controladores necesarios (incluido el de la gráfica), pero me pide que me comunique con el equipo de soporte para que proveerme un controlador específicamente para la gráfica instalada ya que los controladores genéricos podrían causar problemas técnicos en la computadora por una gráfica personalizada.
Quisiera obtener más información al respecto, en caso de que haya algún controlador más reciente para mi tarjeta gráfica, por favor.
Adjunto screenshot de la información de la tarjeta gráfica.
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Hello MarceloCalmet,
Thank you for posting on the Intel® communities.
In order to better assist you, please try the following:
1. Clean installation of the Intel drivers:
- File: https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-
- Steps: https://www.intel.in/content/www/in/en/support/articles/000057389/graphics.html
2. If you received the same error, this would mean that the PC/laptop is not compatible with the Intel drivers (generic) and you will need to use the drivers from the PC/laptop manufacturer which are customized to work perfectly with your system.
3. Try to run all Windows updated, even the optional ones.
Best regards,
Deivid A.
Intel Customer Support Technician
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Hello MarceloCalmet,
Thank you for posting on the Intel® communities.
In order to better assist you, please try the following:
1. Clean installation of the Intel drivers:
- File: https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-
- Steps: https://www.intel.in/content/www/in/en/support/articles/000057389/graphics.html
2. If you received the same error, this would mean that the PC/laptop is not compatible with the Intel drivers (generic) and you will need to use the drivers from the PC/laptop manufacturer which are customized to work perfectly with your system.
3. Try to run all Windows updated, even the optional ones.
Best regards,
Deivid A.
Intel Customer Support Technician
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Hello MarceloCalmet,
Were you able to check the previous post and try the steps? Please let me know if you need more assistance.
Regards,
Deivid A.
Intel Customer Support Technician
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Hello MarceloCalmet,
We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.
Regards,
Deivid A.
Intel Customer Support Technician
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