Adobe Premiere Pro And ARC A750 Doesnt Work Properly

[redneksis]

Since I bought this GPU I have performance problem with editing programs especially via Adobe Premiere Pro. Program gets slower on timeline, double screen useless, always makes flicker, if I want to drag something everthing responds very late, slow etc. Unfortunatelly I will sell this GPU because I am waiting and waiting for an update but I ınderstand that there is no hope. I wrote in this page few months ago too. Please look at that secreens @ https://youtu.be/50I8KKGd3GQ , now its better but I cant understand is the screen shaking or camera shaking. so I have take  small exports for checking:(. In timeline everthing gets slow,responds very late.  I tought this GPU will be better than my 9 years old 1050Ti but its not. Not suitable for my usage. system i5 13400f CPU,ARCA750GPU, 64 GB DDR4 Ram

[Earl_Intel]

Hi redneksis,

Thank you for posting on the communities!

I deeply apologize for the frustration and inconvenience this may have caused you.

Rest assured; I will further assist you regarding this issue.

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• Is Adobe Premiere Pro working fine before?
• Have you already tried reinstalling your Adobe Premiere Pro?
• Have you tried updating to the latest GPU drivers?
• When installing the latest GPU drivers, did you perform DDU first?
  • Instruction link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best regards,

Earl E.

Intel Customer Support Technician

[redneksis]

• Is Adobe Premiere Pro working fine before? 
• - With 1050Ti yes. With ARC A 750 I am not sure, I was working with office computer so I do not have too much work to do in this computer but I guess It was better. It has never involves to the play video in timeline,only CPU works. GPU works if I take export with Voucoder plugin only
• Have you already tried reinstalling your Adobe Premiere Pro?
• -I learned that Premiere uses CUDA Core, but Intel uses XeSS technology, I guess thats the main problem
• Have you tried updating to the latest GPU drivers?
• -Yes I am using latest drivers
• -Yes I used DDU first
• I am talking with Adobe Community officer too, I made a huge mistake to buy this GPU for adobe programs. This GPU works very well with DaVinci Resolve but I need to learn and I need to pay licence money. I already paid for adobe yearly.

[Earl_Intel]

Hi redneksis,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[DhannielM_Intel]

Hi redneksis,

Thank you for sharing the information with me. To further investigate the issue, I need some additional details about your system. Please use the System Support Utility (SSU) to generate a text file that compiles all your system information. You can follow the instructions provided in the link and send the generated text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Earl_Intel]

Hi redneksis,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi redneksis,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

[redneksis]

Sory, I was busy for a few days, you can find in the attchment the SSU file.