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All spider-man games developed by Beenox crash on intel uhd

kiro1
Novice
4,539 Views
 
Hi, I am using google translate service, there may be some wrong words
  • the amazing spider-man 1 crashes immediately when starting the mission. Also, other spiderman games produced by Beenox company all crash on intel uhd, but these games do not crash when playing on nividia graphics cards
  • the amazing spider-man 2 The game works very smoothly, but after a few minutes it crashes
  • Spider-Man - Shattered Dimensions crashes after a few minutes.

Event Viewer

THE AMAZING SPIDER-MAN 1

Faulting application name: Game.exe, version: 1.0.0.0, time stamp: 0x5019428d
Faulting module name: igd12um32xel.dll, version: 0.0.0.0, time stamp: 0x61e13579
Exception code: 0xc0000005
Fault offset: 0x0019fc3b
Faulting process id: 0x0x146C
Faulting application start time: 0x0x1D99C992DAE7997
Faulting application path: D:\Games\the amazing spider man\Game.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0797c0ea8580ae89\igd12um32xel.dll
Report Id: 5c6a0b4f-fad2-455c-9895-9203d3867233
Faulting package full name:
Faulting package-relative application ID:

 

THE AMAZING SPIDER-MAN 2

 

Faulting application name: Game.exe, version: 1.0.0.1, time stamp: 0x00000000
Faulting module name: dxilconv.dll, version: 101.6.2112.13, time stamp: 0xa865c4f6
Exception code: 0xc0000005
Fault offset: 0x00014e65
Faulting process id: 0x0x2004
Faulting application start time: 0x0x1D99E3DBC339563
Faulting application path: D:\gkirol\spider\Game.exe
Faulting module path: C:\Windows\SYSTEM32\dxilconv.dll
Report Id: 3a2192f4-1684-425f-9565-d6d6f7490a3c
Faulting package full name:
Faulting package-relative application ID:

 

 

My device specifications

  • Windows 11, version 22H2
  •  Intel® Graphics Driver 31.0.101.4369 
  • Intel® Core™ i3-12100 Processor
  •  Crucial Ballistix 3200 MHz DDR4 DRAM  BL8G32C16U4B.M8FE1 8GB
  • MOTHERBOARD :GIGABYTE H610M S2H DDR4 (1.3)  BIOS Version :F23a
  • Power SupplyAntec atom g650 gold 650w

 

 

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12 Replies
Alberto_R_Intel
Employee
4,515 Views

kiro1, Thank you for posting in the Intel® Communities Support.

 

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did you build it?

What is the model of the monitor?
Which video port are you using to connect the monitor?
Are you using adapters or converters to connect the screen?

Was "The Amazing Spider-Man 1" working fine before without crashing on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

 

For this scenario, it is important to mention that it is always recommended to install the graphics driver provided by the manufacturer of the board since that driver was customized by them to work with your specific platform.

 

I looked on Gigabyte's website and the latest graphics driver they have available is version 30.0.101.1002. Please try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.gigabyte.com/Motherboard/H610M-S2-DDR4-rev-12/support#support-dl-driver-vga

 

If the issue persists after that, even though the Intel® graphics drivers are generic, for testing purposes, we can try a clean installation this time of our Intel® graphics driver version 31.0.101.4499:

https://www.intel.com/content/www/us/en/download/729157/intel-arc-iris-xe-graphics-beta-windows.html?wapkw=i3-12100

 

We also recommend to get in contact directly with Gigabyte Support to verify that the latest BIOS version is currently installed in your machine or to gather the instructions on how to update it:

https://www.gigabyte.com/Support

 

Once you get the chance, please let us know the results.

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

kiro1
Novice
4,493 Views

Well the motherboard model is indeed, as you mentioned, gigabyte h610m s2 ddr4, that was my typing mistake.
I will answer your questions
Is this a new computer?
yes it is
What is the screen model?
It's an old LG TV that has a VGA port and an HDMI port
What video port are you using to connect the monitor?
VGA
Do you use adapters or converters to connect the monitor?
no
Have you made any recent hardware/software changes that could be causing this problem?
no
Has "The Amazing Spider-Man 1" ever worked so well without crashing into this particular device?
The game was running fine on my old Dell Inspiron 15R N5110 laptop
I was running it on an nvidia card
https://www.mtech-services.com/product/dell-laptube-price/220-dell-inspiron-l laptop/1243-dell-inspiron-15r-n5110-15-6-l


Does the problem occur at home or in the work environment?
at home
When I had graphics card driver 30.0.101.1002 installed, I tried the game and it crashed.
Now I just tried it on graphics card driver 31.0.101.4499 and it just crashed.

I already have the latest bios version for my gigabyte h610m s2 ddr4 motherboard is f23a

https://www.gigabyte.com/Motherboard/H610M-S2-DDR4-rev-11-13/support#support-dl-bios

Screenshot 2023-06-16 213034.png

a8e5ed22-728a-4708-ab1e-1d29380d194a.png

Screenshot 2023-06-16 204628.png

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Alberto_R_Intel
Employee
4,429 Views

kiro1, Thank you very much for letting us know those results and sharing the pictures.


We are sorry to hear the issue persists after trying the troubleshooting steps provided previously.


Based on that, we will now do further research on this matter. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
4,415 Views

Hello kiro1, I just received an update on this matter.


While we are still working on this subject, we just wanted to confirm:


Where did you purchase the games from? is it from Steam, Epic, or other?

Is it possible for you to share and attach dump files?

Did you try reinstalling the games?


Regards,

Albert R.


Intel Customer Support Technician


kiro1
Novice
4,397 Views

I downloaded the game from a site other than Steam. The game is no longer on Steam

 

 

dump file

C:\Users\kerol\AppData\Local\CrashDumps

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Alberto_R_Intel
Employee
4,370 Views

kiro1, Thank you very much for sharing those details and the files.


Where did you download/purchase the game from?

Could you please provide a link to download/purchase it in the case we need to replicate this scenario?


Regards,

Albert R.


Intel Customer Support Technician


kiro1
Novice
4,365 Views

 

I downloaded the game from steamunlocked

https://steamunlocked.net/4-the-amazing-spider-man-free-game-v4-download/

 

 

 

 

 

NOTES

  1. Beware of Pop-up scams when pressing the download button
  2. To run the game, delete VideoDetection.dll
  3. After running the game, it will appear that the save file is corrupt, ignore it .
  4. The game must be run at a low screen resolution To select the screen resolution for the game, launch the ASDMLauncher

 

 

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Alberto_R_Intel
Employee
4,334 Views

kiro1, Thank you very much for confirming that information.


We will now continue with our research on this matter. Once I get further details, I will post all the updates on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
4,331 Views

kiro1, I just received an update on this matter.

 

Could you please try a clean installation of the latest driver version just released 31.0.101.4502, following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?

 

Additionally, it is important to mention also that the webpage being used is not an official source like Steam, EPIC, etc. Based on that, we just wanted to check if there is a way for you to get this game from an official game digital distribution service?

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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kiro1
Novice
4,308 Views

 

The game is still crashing

 

EVENT VIEWER

-System
  
-Provider
   [ Name]Application Error
   [ Guid]{a0e9b465-b939-57d7-b27d-95d8e925ff57}
  
 EventID1000
  
 Version0
  
 Level2
  
 Task100
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2023-06-23T01:48:50.3042904Z
  
 EventRecordID15235
  
 Correlation
  
-Execution
   [ ProcessID]5828
   [ ThreadID]5716
  
 ChannelApplication
  
 ComputerDESKTOP-QH81ST9
  
-Security
   [ UserID]S-1-5-21-2997087234-1134017603-1511044923-1001
-EventData
  AppNameGame.exe
  AppVersion1.0.0.0
  AppTimeStamp5019428d
  ModuleNameigd12um32xel.dll
  ModuleVersion31.0.101.4502
  ModuleTimeStamp648b33b8
  ExceptionCodec0000005
  FaultingOffset002528bf
  ProcessId0x150
  ProcessCreationTime0x1d9a574ab4924d6
  AppPathD:\Games\the amazing spider man\Game.exe
  ModulePathC:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3b3ce26993cf233b\igd12um32xel.dll
  IntegratorReportIdc858d17e-c3b6-4542-b688-715e528ae0d0
  PackageFullName 
  PackageRelativeAppId 
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Alberto_R_Intel
Employee
4,292 Views

kiro1, Thank you very much for providing those updates.


We are sorry to hear the game still crashes. We will continue working on this topic and provide a response as soon as possible.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
4,167 Views

Hello kiro1, I just received an update on this matter.


In reference to this scenario, the thing is that if you are not playing the game from the official site/dev, there is not much we can do from our side, this could be a failure on the app itself and not from drivers. If by any chance you are having the same issues with official game distributors, please let us know so we can further asist you.

 

At this point, what we suggest as the next thing to do, will be to get in contact directly with the support department where you downloaded the game for additional assistance on this topic.


Regards,

Albert R.


Intel Customer Support Technician


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