Always prompted:Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.

[疯雷000]

The program has been installed, the error has been prompted during the scan, tried to uninstall the program and cleaned up, and then re-installed, or no effect, prompting the error:Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.

[sGUO01]

Hi Adrian,

There are lots of same issue in China after they updated the IDSA to 19.11.46.6, they all worked fine before updated, can you please help to check this?

http://tieba.baidu.com/p/6344664027

[AdrianM_Intel]

Hello 疯雷000,

Thank you for your answer.

We will share it with the software development team to further investigate this issue in regards to this new update.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello 疯雷000,

I would like to update the thread.

We are still working on this issue, please continue monitoring the update drivers since we are working on it.

This is an issue with the way IDSA checks internet access, which isn't working for PRC, In the meantime, you can manually download the drivers from the official manufacturer website of your computer. (MSI*).

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[KFury]

I have the same problem. Still not resolved. Too bad.

[AdrianM_Intel]

Hello KFury,

Thank you for posting on the Intel® communities.  

We are still working on this issue, please refer to the previous posts.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel