Analyse intel

[Rina_50]

Problème tentative d' analyse Intel avec programme assistant pilotes et support Intel

[Alberto_R_Intel]

Rina_50, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

In reference to this scenario, in the link below you will find troubleshooting steps to attempt to fix the problem related to scanning while using the Intel® Driver Support Assistant:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the problem persists after that please provide:

-The SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck Hide System files to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Any questions, please let me know.

[Alberto_R_Intel]

Hello Rina_50, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Rina_50, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

As an option, you can also get in contact directly with the manufacturer of the computer/board to check with them which are the proper drivers customized by them to install them on your machine, and also to verify that the BIOS version currently installed is the latest one. 

Regards,

Albert R.

Intel Customer Support Technician