Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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HDMI Up Scaling


Hello, I've spent a few hours on this problem but have yet to find a solution!

When I plug my laptop into the Onkyo box at my parent's house the screen on down scaled (there are black boarders around the display on the tv). I've tried updating my Intel HD Graphics Control Panel but it won't update past a certain point. The computer in;t terribly old, and the laptop my parents have is much older than this one and doesn't have this problem. I've tried going into the registry and changing some settings that also didn't work. I'm at a loss. I need help fitting the display on the tv.

Intel HD Graphics v10.18.10.5161

System Model Inspiron 3531

Processor Intel Celeron CPU N2830 @2.16GHz, 2159 MHz, 2 Cores, 2 Logical Processors

Is there any way to fix this or is the computer just too old? I am will to use third part software if necessary! Thank you for your time.

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1 Reply

Hello gmallia,

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products ( website helpful to address your request. Thank you for understanding.   

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards, 

Jean O.  

Intel Customer Support Technician

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