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Intel® Driver & Support Assistant won't download the new driver update

cazuela
Beginner
517 Views

I've been trying to download the new uptade for Intel Graphics - Windows* DCH Drivers (Intel(R) UHD Graphics 620)) from the website, but every time the download hits 100% a message appears saying an unexpected error happened, making the download dissapear.

 

 

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3 Replies
Jean_Intel
Moderator
497 Views

Hello cazuela, 


Thank you for posting on the Intel️® communities.  


To have a better understanding of your issue, please provide me with the following:

  • Do you recall any software updates before the issue started?
  • Did the Intel® DSA use to work?
  • What is the driver version you are trying to install?
  • Provide me with a screenshot of the error message.
  • Have you tried using another browser?
  • Intel®️ System Support Utility (Intel®️ SSU)  


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
477 Views

Hello cazuela,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
450 Views

Hello cazuela,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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