Intel® Driver & Support Assistant won't download the new driver update

[cazuela]

I've been trying to download the new uptade for Intel Graphics - Windows* DCH Drivers (Intel(R) UHD Graphics 620)) from the website, but every time the download hits 100% a message appears saying an unexpected error happened, making the download dissapear.

 

[Jean_Intel]

Hello cazuela, 

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• Do you recall any software updates before the issue started?
• Did the Intel® DSA use to work?
• What is the driver version you are trying to install?
• Provide me with a screenshot of the error message.
• Have you tried using another browser?
• Intel®️ System Support Utility (Intel®️ SSU)  
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello cazuela,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello cazuela,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.