Arc 770 does not have higher resolution on second monitor

[PCGoon]

I have two Dell 2560x1440p monitors connected to Arc 770 GPU card. Since about two months ago one of them now has the highest resolution of 1920x1080p. No matter what I do, I can not change it back to 2560. Other monitor resolution is fine. There is no problem with the monitors. I swapped the HDMI cable and the resolution is the same. I think this matches with one of the updates. What am I suppose to do ? I am running Windows 11 Pro. These two were working fine until this update . . . 

[Andres_Intel]

Hello PCGoon,

Thank you for posting on the Intel®️ communities. I see that your Dell monitors used to run at 2560x1440p and after an update now the Intel® Arc™ A770 Graphics is not working fine, I will be glad to help you.  

To understand this situation in a better way, please answer the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand?
• What are the Dell monitors model?
• Are both monitors connected through HDMI?
• Which are the graphics driver versions that the monitors work properly?
• To know your system environment, download and attach the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello PCGoon,

Were you able to run the Intel® SSU report to check your system information?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello PCGoon,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician 

[PCGoon]

I have been replying to email and it seems not working.

What are the Dell monitors model? -
Dell 27 Curved Gaming Monitor - S2722DGM, 68.58cm (27.0"), VA,165Hz,1ms (MPRT), FreeSync Premium

Are both monitors connected through HDMI? - YES

Which are the graphics driver versions that the monitors work properly? I DONT KNOW

Current : Display Adapter(s):

Preview attachment Display_scan.txt

Intel(R) Arc(TM) A770 Graphics 31.0.101.4824

[AlHill]

@PCGoon   Attach your txt file to the thread.  I am not going to log in to gmail to read it.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[PCGoon]

This is my scanned results.

[PCGoon]

I reset all monitor settings and still DP output from the card does not support 2560 native resolution.