Graphics
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Arc A770 16gb

Faking
Beginner
450 Views

Hi!

The current driver is 32.0.101.5972 (WHQL certified). 

I cannot install the following driver 32.0.101.5989. Error message at the end of the installation; System error code: 998- "Invalid access to memory location".

I've already tried everything. (reinstall win10 x64 older version....etc )  I searched the net, but nothing.

Can anyone help pls?

what is the problem?

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3 Replies
JeanetteC_Intel
Moderator
353 Views

Hello Faking,

 

Thank you for posting in Intel Communities.

 

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

 

1) Are you having any graphics issues or applications that require you to update the graphics drivers, reason why you are trying to update the ARC A770 drivers?

2) Are you installing the driver manually or installing it via Intel Driver & Support Assistance?

3) Have you tried uninstalling the current drivers before installing the latest one using the Display Driver Uninstaller (DDU)?

 

I would highly appreciate getting more information about your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save. Attach the SSU (.txt) log file as you reply to this thread.

 

You may also want to check this 3rd-party link for possible fix:

How to Fix Invalid Access to Memory Location Error?

 

I will wait for your reply.

 

 

Best regards,

Jeanette C.

Intel® Customer Support Technician


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JeanetteC_Intel
Moderator
285 Views

Hello Faking,

 

Good day.

 

I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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NormanS_Intel
Moderator
210 Views

Hello Faking, 


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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