Arc A770 causes bluescreen when plugging in 2nd monitor

[IC4]

My intel Arc A770 crashes the computer (bluescreen and error report) when i plug in the 2nd monitor. I am using 1 HDMI input for monitor #1 and 1 HDMI cable with a HDMI to DP dongle on the end for monitor #2. It is not a monitor problem, i have tried switching cables and monitors. 

 Driver version: 31.0.101.3962

I have tried installing drivers via your website. It bricked my pc and i needed to format the drives to even reinstall windows. 

Lets hope there is a solution for this or i will have to return the card. I have already spent many hours on this. 

[Andres_Intel]

Hello IC4,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having Blue Screen of Death (BSOD) issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Did it work before? If so, did you make any hardware or software changes?
• Take a screenshot of the BSOD error message.
• What is the adapter's make and model?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello IC4,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello IC4,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,