Arc B580 causing full system lockup - Call of duty Warzone

[wbeverage]

Not sure if others are experiencing this issue but I can't seem to find help anywhere else. 

Call of Duty warzone (BR big map) will not load into game and will cause a full system freeze. Other play mode of the game work fine (but are also less demanding). I have tried on the minimum settings and it still hangs when loading the map. Maybe driver issue? Or ?? 

My detailed system info in in the attachment below but here is a quick summary

ASRock z890 pro rs wifi mobo

Intel Ultra 7 265k

32gb DDR5 6000mt/s

Intel Arc B580

Samsung 990 Pro 2tb ssd

[JeanetteC_Intel]

Hello wbeverage.

Thank you for sharing. I will proceed with checking on this issue internally and will post an update once available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[wbeverage]

All of a sudden gameplay performance has tanked to the point where the game is unplayable

here is a video of the frame dropping https://youtu.be/7wxzLqIYQ8Q

[JeanetteC_Intel]

Hello wbeverage,

Good day.

While this issue is being reproduced, kindly proceed with the following steps for testing purposes:

1) Clear the game's cache https://support.activision.com/articles/clearing-cache-deleting-files

2) Then use DDU to install latest graphics driver 32.0.101.6647

3) And if issue persists, to disable Intel XMP in BIOS for testing purposes.

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wbeverage,

I attempted to replicate the steps in Call of Duty Warzone and experienced the system hang you described. To further investigate, since we successfully reproduced the issue you reported, Intel aims to gain a deeper understanding by recreating it. Please proceed with the following steps:

1. Clear the game's cache: Activision Support - Clearing Cache
2. Install the latest graphics driver: Use DDU to install version 32.0.101.6647.

If the issue persists, please:

1. Disable Intel XMP in BIOS for testing purposes.
2. Share your current settings as they may have changed over time.
3. Provide a CapframeX capture during gameplay.
4. Submit the kernel dump from your system.

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wbeverage,

Did you have a chance to review the previous post? I apologize for not including the JSON file for CapFrameX in my earlier message. I'm attaching it here now.

I'll await your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello wbeverage,

I haven't heard back from you in the past few days. I hope the suggestions I provided for the full system lookup with Intel ARC B580 while playing Call of Duty Warzone have resolved the issue. I will proceed with closing this thread.

If you require assistance in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician