Arc B580 driver error

[Evariel]

Hello, I recently changed my graphics card to an Arc B580(from a former Nvidia GPU), and ran into some issues with Windows. At the time I didn't realize what the cause was, but after many days and a couple full Windows Reinstalls I have narrowed the problem to the drivers in the Arc B580.

When I uninstall the GPU and Intel Graphics Software, the problem goes away.

I have gone into my device manager for the device/drivers, and have the following information & error.

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&117a1e4e&0&00080019 was configured.

Driver Name: oem8.inf
Driver Package ID: iigd_dch_d.inf_amd64_4710909d97091293
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 02/04/2025
Driver Version: 32.0.101.6559
Driver Provider: Intel Corporation
Driver Section: BMG_IAG_E20B_wNext
Driver Rank: 0xCF0001
Matching Device ID: PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E
Outranked Drivers: oem8.inf:PCI\VEN_8086&DEV_E20B:00CF2001 display.inf:PCI\CC_0300:00FB2008
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_E2F0&SUBSYS_00008086&REV_00\5&1f765859&0&080019

& then the error

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&117a1e4e&0&00080019 had a problem starting.

Driver Name: oem8.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxndb
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Any idea where to go from here? Thanks in advance

PC details

OS: Windows 11 Home 10.0.26100

Motherboard: ASRock B550M-C

CPU: AMD Ryzen 7 5700x3D

GPU: Intel Arc B580(the Onix Odyssey version)

Memory: 32GB DDR4 3600

Power Supply: CoolerMaster MWE Gold 650W Fully Modular

[RobbieR_Intel]

Hello Evariel,

Thank you for reaching out. I understand that you are encountering Error Codes upon the installation of the Graphics Card Driver. To further investigate the issue, I would like to clarify the following:

• On all the Windows Reinstallation, does the error stay the same upon installation of the graphics driver?
• Have you tried to do a Clean Installation?
• Did you fully remove any NVIDIA drivers on your Computer?
• What software have you used to install the latest graphics driver for your B580?
• Have you tried using a much more older Driver Version for the Intel Arc?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Hey thanks!

The error is mostly identical, but I think there was a previous time it said oem9 instead of oem8, but basically the same.

I have indeed tried a Clean Installation.

Nvidia drivers are truly and fully gone, they were manually uninstalled and then Windows Reinstalls really ensured they are gone.
I used the Intel Graphics Software, the most recent

Intel® Arc™ & Iris® Xe Graphics - Windows*

download.

I have not tried older drivers, not sure how to find that.

Here is my SSU

And thanks for the response!

[RobbieR_Intel]

Hello Evariel,

Thank you for your prompt response! I understand that you've already performed a Clean Installation of the Graphics Driver, however have you used a Display Driver Uninstaller to fully ensure that previous drivers are fully uninstalled? For a guide on how to use the DDU, please refer to How to Use the Display Driver Uninstaller (DDU).

Additionally, upon checking your SSU Log, it seems that your BIOS is outdated. Kindly ensure that the BIOS is up-to-date as your motherboard may need to be updated to fully support the Intel Arc B580. For the link of the BIOS Update, please refer to ASRock > B550M-C.

If the issue persists, please let me know.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Hello, I have updated the uefi to 3.4 & ran the DDU on safe mode etc.

As before, while the graphics drivers are uninstalled(computer operating with microsoft basic display adapter), it works normally(well, the weird problems go away. Obviously the video card isnt fully functional like that).

When I freshly installed the drivers after running the DDU, I got near identical error messages.

The only difference being this string

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&117a1e4e&0&00080019

instead says 

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&281cc443&0&00080019

But other than that small number change toward the end, its all the same.

I do have one other change to note, the Intel Driver & Support Assistant used to have a couple messages on the webpage that have gone away.

It used to say it was unable to verify whether or not the drivers were updated & unable to check resizeable BAR status(even though they were both listed as function & up to date in the Intel Graphics Software) but now it just says its good to go.

That part probably isnt important but I'm just letting you know anything I notice in case it is.

Luckily the computer as a whole is still very usable, the bizarre problems I run into are things that I would think are unrelated to graphics. The computer takes an extra 8 seconds to realize I picked up a file before I can move it to another folder, programs take an extra few seconds of not responding before they load, etc.

Just kind of confusing. But it all goes away when I uninstall the drivers/gpu, so the problem must be somewhere around this.

Thanks for the continued help, hopefully we can figure it out.

[RobbieR_Intel]

Hello Evariel,

Thank you for your patience and for providing detailed information on the troubleshooting steps. Since you have already updated your BIOS and performed a Clean Driver Installation using DDU, let's explore additional steps to further isolate the issue and gather information.

Please try the following recommendations:

• Please try to run the following commands in Command Prompt (Admin):
  • sfc /scannow
  • DISM /Online /Cleanup-Image /RestoreHealth
• To determine if this is related to the latest driver, I would like you to roll back to a previous version of Intel Arc Drivers. For this, please see How to Roll Back a Driver to a Previous Version in Window
• Kindly try the following Version:
  • 32.0.101.6458_101.6257 WHQL Certified
  • 32.0.101.6449_101.6256 WHQL Certified
• If the still persists, please check your Event Viewer for any warnings or error related to igfx or driver crashes. If possible, kindly provide the Logs here so that I may further investigate.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Evariel,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Hello sorry for the late reply.

The recent driver update(which I believe was actually the same day as your last reply, coincidentally), which listed deprioritizing OEM drivers in the patch notes, seems to have fixed my computer issues.

OEM drivers were my guess as to the problem, especially given the error notes in my original post, so I'm glad to have that semi-confirmed.

I still have a couple error messages, and it's possible the card isnt working at full capacity, but it is at least working well enough, and the Windows problems are all gone.

Just for reference, here are my new error messages(which are very similar to the old one)

Information

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&281cc443&0&00080019 was configured.

Driver Name: oem37.inf
Driver Package ID: iigd_dch_d.inf_amd64_5fd6eacc97d1e78d
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 02/27/2025
Driver Version: 32.0.101.6632
Driver Provider: Intel Corporation
Driver Section: BMG_IAG_E20B_wNext
Driver Rank: 0xCF0001
Matching Device ID: PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E
Outranked Drivers: oem8.inf:PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E:00CF0001 oem8.inf:PCI\VEN_8086&DEV_E20B:00CF2001 oem37.inf:PCI\VEN_8086&DEV_E20B:00CF2001 display.inf:PCI\CC_0300:00FB2008
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_E2F0&SUBSYS_00008086&REV_00\5&1f765859&1&080019

Error

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&281cc443&0&00080019 had a problem starting.

Driver Name: oem37.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxnd
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5


Sorry I was so late replying. It mostly dropped from my mind once it started working.

Thanks for your help

[RobbieR_Intel]

Hello Evariel,

Thank you for your update! I'm glad to know that you're no longer encountering windows problem. However, you are still encountering error messages. Upon carefully reviewing the Error Logs, I have noticed that the Graphics Driver that you're currently using is the latest that we have.

However, I would like to further investigate the issue that you're currently encountering. With that being said, I will get back to you once an appropriate resolution.

I sincerely appreciate your patience and understanding as we work through this.

Best Regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Hi, just thought I'd give you an update after the latest Driver update. The weird Windows problems are still gone, so that's good!

These are my two new(near identical) Event errors on the latest driver.

Information

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&281cc443&0&00080019 was configured.

Driver Name: oem13.inf
Driver Package ID: iigd_dch_d.inf_amd64_eeea066e03c15baf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 02/28/2025
Driver Version: 32.0.101.6647
Driver Provider: Intel Corporation
Driver Section: BMG_IAG_E20B_wNext
Driver Rank: 0xCF0001
Matching Device ID: PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E
Outranked Drivers: oem37.inf:PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E:00CF0001 oem37.inf:PCI\VEN_8086&DEV_E20B:00CF2001 oem13.inf:PCI\VEN_8086&DEV_E20B:00CF2001 display.inf:PCI\CC_0300:00FB2008
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_E2F0&SUBSYS_00008086&REV_00\5&1f765859&1&080019

Error

Device PCI\VEN_8086&DEV_E20B&SUBSYS_A003207E&REV_00\6&281cc443&0&00080019 had a problem starting.

Driver Name: oem13.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxnd
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

[RobbieR_Intel]

Hello Evariel,

Thank you for patiently waiting and for providing a new update with the issue being encountered. I'm still glad to know that the issue with your Windows is not persisting with the newest driver installed. However, I would like to clarify if you have been using the latest graphics driver, 32.0.101.6647 with the error being encountered.

To further investigate, kindly provide a screenshot of where these Error Logs are coming from, or the Error Log itself.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Hello, yes indeed that is my driver, 32.0.101.6647.

[RobbieR_Intel]

Hello Evariel

Thank you for providing the requested screenshots and for sharing the specific driver that you are currently using.

With that being said, I will now further investigate the issue and I will get back to you once an appropriate resolution has been found.

I sincerely appreciate your patience and understanding as we work through this.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Evariel,

Thank you for patiently waiting. We have tried simulating the issue being encountered using different branded Intel B580 Graphics Cards. However, the error codes does not appear. With that being said, it may be possible that this is a hardware issue. Thus, we recommend contacting your manufacturer to have your unit RMA'd.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Evariel,

I hope that you were able to review my previous recommendation. Since I have instructed you to initialize a RMA, kindly contact your Place of Purchase or the Manufacturer of your Graphics Card. With that being said, I would like to inform you that this thread will no longer be monitored. If you have further questions, please post a new thread.

Best Regards,

Robbie R.

Intel Customer Support Technician

[Evariel]

Yep, I got it. Thank you that is very helpful. Appreciated!

[bleh321]

Hey would like to let you know I had this exact same issue I got a new card from intel and the issue stayed, so it might be common to all cards that error and doesnt affect performance or we both have the same hardware issue in another compenent

[Evariel]

Sorry this is ludicrously late-
Do you have a prebuilt computer that you have upgraded, or did you assemble it yourself?

I have a prebuilt I have upgraded, and my current hypothesis is that the manufacturer’s motherboard drivers are atypical and thats where the issue comes from.

So if you also have a prebuilt, maybe thats small anecdata to agree.