Arc Control Panel reports incorrect connectors on dual monitor setup

[JonathanM]

Hi,

I have connected two monitors Samsung model LC24F390FHLXZX via HDMI. One is connected to an A750 and the other is connected to the integrated graphics via motherboard HDMI connector.

The Arc Control Pannel fails to report the integrated graphics device and the reported connectors are wrong. See attached images.

Best regards,
Jonathan

[Senkuchan]

I came across this article that may be relevant to your issue. Here's the link: https://www.intel.com/content/www/us/en/support/articles/000097076/graphics.html

Perform a DDU and install the latest graphics driver again. You can use this link to see the DDU steps: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Latest driver link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html