Arc Control Software 无法打开

[LeonardChan23]

如题，在重置系统后重新安装arc a770驱动后，Arc Control Software无法打开，在安全模式下使用DDU卸载驱动重新安装后仍然无法打开

Arc Control Software可以在任务管理器后台应用被搜索到，但是无法打开面板

[VonM_Intel]

Hi, LeonardChan23.

Thank you for posting in our Intel Communities. 

I'd like to let you know that I can provide assistance exclusively in English. Please note that this response was translated using an online translation service, so there might be some inaccuracies in the translation.

Please make sure you are using the latest version (31.0.101.5333).

If you are already using this driver and the issue persists then I would like to share this link, Intel® Arc™ Control Doesn't Launch, where you can see troubleshooting steps that might help fix the issues.

If none of this helps please share the Intel SSU report from your system as this will allow me to see key details about your system configuration. I'll also need all the logs available in these locations:

C:\ProgramData\Intel\DSA

C:\Users<your_username_here>\AppData\Local\Intel\IGN\logs

C:\ProgramData\Intel\GFXInstaller\IntelGfx.log 

Looking forward to your response. Have a nice day ahead!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LeonardChan23.

I hope you are doing fine.

Were you able to check the previous post?

We're here to help if you need further support.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LeonardChan23.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician