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PC doesn't recognize monitor

Kássio
Beginner
541 Views

Hello, everyone.

I'm trying to connect a Samsung SyncMaster P2370 monitor to an Acer Aspire A515-51 laptop to use as a second screen, but my laptop can't detect the monitor. The monitor remains with a black screen alternating between "Digital" and "Analog". I've tried uninstalling the graphics card driver and reinstalling it, but it didn't work. It works normally on other laptops; I've tested it on another Acer and an HP. Resolution isn't an issue; my PC goes up to 1366 x 768, and the monitor supports Full HD. For connection, I'm using a DVI-D to HDMI cable, the same one tested on the other laptops. I'm suspecting it is a driver issue. How can I solve this problem?

Monitor: Samsung P2370

PC: Acer Aspire A515-51

On-Board Graphics Card: Intel® HD Graphics 620

Motherboard: KBL - Charmander_KL - Version V1.09

Operating System: Microsoft Windows 11 Home Single Language (64-bit) - 23H2 (10.0.22631)

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Mike_Intel
Moderator
483 Views

Hello Kássio,


Thank you for posting in Intel community Forum.


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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