Artefactos gráficos en múltiples aplicaciones con Intel Iris Xe Graphics

[Axel85]

Hola, Estoy experimentando artefactos visuales (lineas, patrones y distorciones), en la interfaz de varias aplicaciones, especialmente en Intel Graphics Softwares y Chat Gpt. El resto del sistemas, incluido el escritorio Windows funciona correctamente.

Debajo dejo una imagen de referencia del problema, gracias.

 

[DeancR_Intel]

Hi Axel85,

Tenga en cuenta que solo puedo apoyarlo en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta. 

Thank you for reaching out regarding the visual artifacts you're experiencing in various applications, particularly in Intel Graphics Software and Chat GPT.

To help us address the problem more effectively, I would appreciate it if you could provide additional information about your system. If you're comfortable doing so, you can use the Intel System Support Utility (SSU) to gather this information. Alternatively, please provide the following details:

1. The version of the graphics driver you are using.
2. Your system model.
3. Your GPU model.
4. Any troubleshooting steps you have already taken.

Your cooperation is invaluable, and I am committed to resolving this matter promptly. If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding and support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Axel85]

Hola gracias, acontinuacion le dejo abajo la informacion tecnica solicitdada descargada via SSU:

DELL Presicion 3560.

Operating System: Microsoft Windows 11 Pro(10.0.26100 Build 26100.4946)
Physical Memory (Installed): 16 GB
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
System Type: x64-based PC
Total Installed Updates: 20 Updates - See Detailed View for more information
Graphics Adapter(s): Intel(R) Iris(R) Xe Graphics 32.0.101.6989
NVIDIA T500 32.0.15.8088
System Manufacturer: Dell Inc.
System Model: 004N73
Network Adapter(s): Intel(R) Ethernet Connection (13) I219-V 12.19.2.64
Intel(R) Wi-Fi 6 AX201 160MHz 23.150.0.4
VirtualBox Host-Only Ethernet Adapter 7.1.12.19651
Disk(s): PM991a NVMe Samsung 256GB 154,15 GB (available) 10.0.26100.4768
Intel Active Management technology (AMT): Enabled
Intel(R) ME Version: 15.0.50.2633
Local Manageability Service (LMS) Version: 2428.6.4.0
System Messages: Included
Direct-X Diagnostics: Included

Pasos realizados para tratar de resolver el problema:

Desintale e instale nuevamente el controlador grafico, tanto la vesion OEM como la generica de intel. Instale intel graphics Command Center e Intel Graphics software.

cambie la configuracion de escala y resolucion de pantalla. 

Reinicie el sistema varias veces despues de cada cambio de controlador.

[DeancR_Intel]

Hi Axel85,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Axel85,

Thank you for providing the detailed technical information regarding the visual artifacts you're experiencing. I appreciate your efforts in attempting to resolve the issue by uninstalling and reinstalling the graphics drivers, adjusting screen settings, and restarting the system.

Given the complexity of the situation, I would like to offer you the option to continue this discussion via private email to ensure we can address your concerns more effectively. This will allow us to explore potential solutions and provide more personalized support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Axel85]

Bien de acuerdo, vamos a solucionarlo por favor!