Success! Subscription added.
Success! Subscription removed.
Sorry, you must verify to complete this action. Please click the verification link in your email. You may re-send via your profile.
Host computer is:
HP Z2 Mini G9 with HP Thunderbolt 3 FlexIO module
Operating System: Microsoft Windows 11 Professional (x64) Build 22631.2715 (23H2)
BIOS 8/31/2023
Monitor is:
Asus Pa32UCX
This monitor works perfectly fine with a M1 Mac Mini, 60Hz and 10-bit color
When using it with the same thunderbolt cable with this HP computer, it's limited to 8-bit color and 30 Hz 😞
Please help!
Current CPU is i5-12500
Link Copied
Hello @5urg3
Thank you for posting on the Intel️® communities.
We understand you are experiencing some issues with Intel® UHD Graphics 770, we will be more than happy to provide you with some information.
After checking the compatibility of your HP Thunderbolt 3.0 Flex IO, we found that your computer is not listed there.
Also, according to the HP Z2 Mini G9 Workstation User guide on page 16, it says: Monitors with resolutions above 1920 × 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables.
We highly recommend contacting HP Computer Support for further assistance.
If your computer was able to display that resolution before, using the same monitor, cable and converter, please let us know.
Best regards,
Jose B.
Intel Customer Support Technician
Hello 5urg3
Thank you for your reply.
We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.
Since the thread is now solved, we will proceed to close it. You will be helped through the chat channel about your new case.
Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.
Best regards,
Jose B.
Intel Customer Support Technician
Community support is provided Monday to Friday. Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
For more complete information about compiler optimizations, see our Optimization Notice.