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Audio Lag HDMI port (2s) [Intel Corporation HD Audio for Display Audio driver]

Tio-do-mato
Beginner
1,874 Views

Hello everybody!

 

My laptop is the Inspiron 15 5510 [Windows 11 model (updated)].  Latency is 3s in hdmi port only in exclusive mode (direct Sound Windows works normally).

 

Intel Corporation HD Audio for Display Audio

driver version: 31.0.101.4499

Date : 07/06/2023

 

HDMI Device port: SONY Soundbar MODEL [HT-G700] (last firmware update) [2.111]

 

Audio software: Foolbar2000 v2.1 [x64] 

Ouput: Exclusive mode (set on)

 

Windows 11 PRO
Versão 22H2
Instalado em ‎20/‎09/‎2022
Compilação do SO 22621.1848
Experiência Windows Feature Experience Pack 1000.22642.1000.0

 

Could you help me?

 

Regards

 

Enrico

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Jean_Intel
Employee
1,834 Views

Hello Tio-do-mato,

 

Thank you for posting once more into the Intel️® communities. We would be more than glad to help you with your issue.

 

Based on your previous thread, we recommended you perform a clean driver installation, installing the latest version from Dell, driver version 31.0.101.3616. Note that the HDMI port is normally handled by your graphics adapter, even if it is only an audio device. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

 

In case the issue is still present, we would like to further investigate this matter. However, we would like to confirm the following information:

  • Share a video recording showing the problem.
  • We would like to ask for more system information. Please, create a system report using the Intel®️ System Support Utility (Intel®️ SSU): 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,801 Views

Hello Tio-do-mato,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,755 Views

Hello Tio-do-mato,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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