B580 - Game Degradation & Crashes

[SolarFlares]

Hello, hoping to get some help.

Overwatch 2 is my main game and it looks choppy is completely pixelated with constant micro stutters and huge frame rate drops (from 220+ fps down to 60 fps). Theses are all exaggerated if I increase the resolution to 2K or change the in-game graphics to Epic.

I’ve tried multiple fixes suggested online with no resolution:
- Updated BIOS
- Updates drivers
- New windows install
- Played around with multiple settings in game and driver settings

My old computer was a Ryzen 5 5600 with an RX6600XT and I could easily run 2K at 180fps with in-game quality set to Epic.

I’m now running a Ryzen 5 7600X with a B580 and 16GB DDR5 5200 MHz. It’s struggling to run on 1080p, with in-game quality set to Medium. The gaming experience is absolutely awful.

I can’t even launch Sackboy: A Big Adventure without the game crashing instantly due to the following error:
GPU Crashed or DBD Device Removed.
Use -dSddebug to enable the D3D debug device. Check log for GPU state information.

Please help 😔😢

[ArchieD_Intel]

Hi SolarFlares,

Thank you for reaching out to the Intel Community Forum regarding the issue you've encountered with The Last of Us Part 2. We appreciate your detailed report and the effort you've put into identifying a potential solution. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Could you provide a screenshot of your in-game display and graphics settings?
• When did the issue start? Was it after a specific driver update or game patch?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[SolarFlares]

Hi Archie
My issues were with Overwatch 2 and Sackboy - not The Last of Us Part 2.

That being said, I’ve managed to resolve the issue and will share the steps for anyone else that may have the same problem.

1. Download the latest GPU driver.
2. Disconnect from the internet, DDU and then install the latest GPU driver.
3. In BIOS, CSM: Disabled.
4. In BIOS, 4G encoding: Enabled/Auto.
5. In BIOS, Resize BAR: Enabled/Auto.
6. In BIOS, ASPM: Enabled.
7. In BIOS, IGPU: Disabled.

For Overwatch 2, in the Video settings tab,
- Dynamic Render Scale: Off
- Render scale: Custom (100)
- Frame rate: Custom (600)
- VSync: Off
- Buffering: Off (all options)
The render scale settings made the most noticeable impact.

[ArchieD_Intel]

Hi SolarFlares,

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician