BSOD Intel Iris Xe / Xe MAX

[Reiyy]

BSOD always occured on my acer swift 3x saying "SYSTEM_SERVICE_EXCEPTION" and the one that failed was the "igdkmdnd64.sys" which is the intel graphic driver it happens kinda frequent everyday and its really annoying even when im doing literally nothing on my laptop. the GPU perfomance was fine but this problem is making me sick. Im already using the newest driver from intel but there is nothing changed. please fix this problem ASAP.

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

[LeonWaksman]

It is advisable for laptops to install the OEM drivers, since there are customized. You didn't mentioned the exact model number of your computer.   For example for Acer Swift S30-10 the correct driver is Version 24.20.100.6194, dated 2020/02/19.  This link is for download page for this model.

Leon

 

[Reiyy]

sorry, im using the Acer Swift 3X Sf314-510g intel core i5 1135g7 now im using the DCH 27.20.100.9168 driver right now. could you give me the correct driver for this laptop?

[Reiyy]

here is the information of my system, i hope you can give me a way to fix this problem

[AlHill]

Use ONLY the drivers provided by ACER.   If you still have a problem, contact acer as the drivers on their site were supposedly tested by ACER.

[LeonWaksman · Accepted solution]

Hi @Reiyy 

This is a link to Acer Swift 3X Sf314-510g download page

From this page you may download along with other drivers and application the Graphics Driver Version 27.20.100.8845 

Leon