Gee, so little information...
What is the model number of your processor?
What is the model number of your laptop or system/motherboard?
Do you have dual graphics?
What version of Windows 10? 1909?
What graphics do you have?
this is your processor"
The latest driver for your processor is here:
However, you should be using the driver provided by Acer.
Intel had the drivers uploaded incorrectly. You are getting the 32 bit driver for a 64 bit system, or vice versa. Check the download directory on your system to confirm. If you can find the correct driver, download it manually. Install manually as well. The software assistant is useless. I tried it twice and it failed each time. The correct 64 bit driver installed fine. I chatted with support, but I thought I would check here. I'm sure others are having the same issue. BTW, we do NOT have the same hardware. So, Intel needs to fix a bunch of issues. Try finding the file and do it manually. It should work. Good luck.