Black Dots and Orange glow bug in Spider-Man Remastered in Xe

[A_Sufi7]

Just bought Samsung's Galaxybook 2 pro 360 played some games like Far Cry New Dawn, Far Cry 5, Need for Speed Payback, had no issue with these game but in Spider-Man Remastered, following bug is there in cutscenes and most of the times while indoor. 

Tried updating drivers (clean install).

Tried deleting Temp files.

[Carlos_L_Intel]

Hi @A_Sufi7,

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. Please help me with the following information in order to assist you: 

• What game store/launcher are you using to execute the game?  
• Is the game on its latest version? 
• Can you share a screenshot or a video with the game's video settings? 
• Can you provide us the steps to reproduce this issue? 
•  To get more information from your system, please install the Intel:registered: System Support Utility (Intel:registered: SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel:registered: SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[A_Sufi7]

Thanks fot the reply,

Game launcher/store is Stream

The game is up-to-date

Screenshots of the Display and Graphic Settings are attached

I did nothing special just installed the game and then launched it, it was totally playable but at some instances and scene some black dots appear on character faces (while indoor) and also lags a little while indoor, also the color orange glows a lot as you can see in the priviously attached video. All this happens while indoor and in cutscenes, while outdoor everything works fine except at some scenes orange color apears and glows.

 Thanks in advance.

[Carlos_L_Intel]

Hi @A_Sufi7,

 Thank you for your post. Based on the reports, I would like you to please try a couple of things:

• Update your driver to our latest one available: https://www.intel.com/content/www/us/en/products/sku/226254/intel-core-i71260p-processor-18m-cache-up-to-4-70-ghz/downloads.html
• If this does not improve the issue, please test the game in a non insider version of Windows on its latest version to make sure this is not affecting the game.

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[A_Sufi7]

Tried updating the drivers from the link you provided, still the same issue.

clean installed the non insider version of windows > updated the windows to the latest version > installed the latest drivers = Still the same issue.

Thanks

[Carlos_L_Intel]

Hi @A_Sufi7,

Thank you for your time. In order for me to continue with my research, can you share an updated report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[A_Sufi7]

attached following is the report.

Thanks

[Carlos_L_Intel]

Hi @A_Sufi7,

 Thank you for all the information. I am going to check this issue internally and post back with more details soon. 

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[Carlos_L_Intel]

Hi @A_Sufi7,

 Thank you for your time. We continue to research your issue. I would like you to try a couple of things: 

• Update your drivers to latest available: https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html
• If these drivers yield the same result please try lowering the video settings and see if anything changes. 

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[Hugo_Intel]

Hello A_Sufi7

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance.   

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello A_Sufi7

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello A_Sufi7

Before closing this thread we want o let you know that this issue is being investigated under Bug ID 14018606256, however, there is no estimated time for a fix to be released. In case you want to get an update later on, you can reference the Bug Id to get the information.

Best Regards,

Hugo O.

Intel Customer Support Technician.