Graphics
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intel Arc a770 16 gb displayport problem

çağataytorun
New Contributor I
3,192 Views

When I connect a philips 246E9QJAB/00 monitor to arc a770 with displayport cable (paugge 1.4), it goes to black screen while windows starts, so I can't get a picture.

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çağataytorun
New Contributor I
3,173 Views

with displayport cable paugge 1.4, ugreen 1.4 and digitus 1.2

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Hugo_Intel
Employee
3,148 Views

Hello çağataytorun


Thank you for posting on the Intel Communities. I am sorry you are experiencing no display issue when connecting your Intel® Arc™ A770 GPU  to your monitor.


Let's try the following steps and let us know the outcome.


  • Test if an HDMI cable works with the monitor.
  • Test connecting the DP cable to different DP ports on the GPU
  • If possible, try a different monitor that has a DP connection.


In addition, let us know if you can get into the BIOS menu of your system or if there is no display output since the beginning.


Best regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
3,143 Views
  • works with hdmi cable
  • I've looked at different dp ports on the gpu, they all give the same result
  • I tried on a different monitor, no problem.
  • Manufacturer appears on startup then turns black

 

thanks a lot

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Hugo_Intel
Employee
3,106 Views

Hello çağataytorun


Thank you for the information. In this case, please create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configurations.


Also, Is this monitor proven to work through DisplayPort in other systems?


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
3,103 Views

 

  • my monitor was Philips 246E9QJAB/00, on my system it was displaying with sapphire rx 480 with displayport, I did not use it on another system.
  • My system information is attached.
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Hugo_Intel
Employee
3,026 Views

Hello çağataytorun


Let's try uninstalling your current driver using Display Driver Uninstaller. Once uninstalled and while the system is still in safe mode, update to the latest driver version 31.0.101.4369.


Could you also confirm if Resizable BAR is enabled on your system?


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
3,022 Views
  • yes I uninstalled the driver with ddu and installed the updated driver 101.4369
  • and resizable bar is enabled on my system.

 

      but unfortunately the monitor still turns black.

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Hugo_Intel
Employee
3,000 Views

Hello çağataytorun


Thank you for the information. I will continue checking this with our team and once I have an update or if we need more information from you I will postback.


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
2,988 Views

thankyou so much and I'm waiting with patience.

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Hugo_Intel
Employee
2,935 Views

Hello çağataytorun


Thank you for your patience. Could you please check the monitor's on-screen display menu and check if you can set different DisplayPort modes like DP 1.1, 1.2, or 1.4? In case you have the option, try different modes and check if the same issue happens.


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
2,932 Views

thanks for your return,

but only displayport is written in the menu of the monitor,

there is no version and i tried it too.

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Hugo_Intel
Employee
2,879 Views

Hello çağataytorun


Thank you for your confirmation. This is a compatibility issue between the GPU and the Philips 246E9QJAB display. We cannot guarantee full compatibility with every device available in the market and we cannot make any promises of fixing compatibility issues in the short term due to the huge amount of different manufacturer and monitor models. At this point, our best advice will be to keep using an HDMI connection for this monitor or to use a different one.


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
2,871 Views

Thank you very much for your reply.

then i will continue to use it with hdmi until it is resolved i will be waiting for the solution if not soon.

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Hugo_Intel
Employee
2,818 Views

Hello çağataytorun


Thank you for your understanding. In this case, since there is no more information to share and no other questions either, we will be closing this thread. If you run into any other issue, feel free to open a new topic as this thread will no longer be monitored


Best Regards,


Hugo O.

Intel Customer Support Technician.


çağataytorun
New Contributor I
2,815 Views
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