Black Sceen Intel® Iris® Xe Graphics

[Gangesh]

My Lenovo ThinkBook 15G2 ITL with Intel® Iris® Xe Graphics experiences a black screen after booting on Windows 11. I have to force a shutdown by holding the power button. However, after booting into Safe Mode and disabling the graphics driver, the laptop starts working again. I have tried different driver versions, but the issue persists. The current driver version is 31.0.101.4502 (dated 06/15/2023). How can I permanently resolve this issue?

[JeanetteC_Intel]

Hello Gangesh,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have: Lenovo ThinkBook 15 Gen 2 (Intel) | Business Laptop

Please also share the missing keys below:

1) Is this an out-of-the-box issue or has the issue started just recently?

2) If the issue started just recently, what changes has been made before the issue started?

3) Have you tried installing the latest driver from your system manufacturer's driver download page (version 30.0.101.1960)? *It's best to perform clean installation of the graphics driver.

If the latest OEM driver does not work, please help share your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt)

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Gangesh,

I'm following up to check whether you have had the chance to review our prior correspondence. Let me know if you have further clarification on the details that I was asking for.

I hope to hear from you soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

[Gangesh]

My detailed system specification is here 

Intel® Driver & Support Assistant
Detailed Report
Last Scan: 2025-02-03 9:43 PM

Computer
LENOVO 20VE
Manufacturer LENOVO
Model LNVNB161216
Version No DPK
BIOS Version F8CN56WW(V2.19)
Date 2023-08-31
Operating System
Microsoft Windows 11 Pro (64-bit)
Version Build 23H2 (10.0.22631)
Processor
Device Details
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 140 Stepping 1
Architecture x64
# of Cores 4
# of Threads 8
Processor Base Frequency 2419 MHz
Current Voltage 7.
Level 2 Cache 5120 Kb
Level 3 Cache 8192 Kb
Processor Id 0x806C1
Availability Running at full power
Graphics
Driver Details
Provider Intel Corporation
Version 32.0.101.6557
Date 2025-01-28
Device Details
Adapter Compatibility Intel Corporation
Video Processor Intel® Iris® Xe Graphics Family
Adapter DAC Type Internal
Availability Offline
Status This device is disabled.
Location PCI bus 0, device 2, function 0
Device Id PCI\VEN_8086&DEV_9A49&SUBSYS_3F1917AA&REV_01\3&11583659&0&10
Audio
Driver Details
Provider Intel® Corporation
Name IntcDMic.sys
Version 10.29.0.5938
Date 2021-06-17
Device Details
Device Id INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_380417AA&REV_0001\5&2DC3B405&0&0000
Driver Details
Provider Realtek Semiconductor Corp.
Name RTKVHD64.sys
Version 6.0.9462.1
Date 2022-12-27
Device Details
Device Id INTELAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3885&REV_1000\5&2DC3B405&0&0001
Driver Details
Provider MFDriver
Name MFDriver.sys
Version 1.0.0.1
Date 2021-09-04
Device Details
Device Id ROOT\MEDIA\0000
Networking and I/O
Driver Details
Provider Realtek
Version 10.50.511.2021
Date 2021-05-11
Device Details
Manufacturer Realtek
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address E4:A8:DF:B5:54:5B
Service Name rt640x64
Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_38F417AA&REV_15\01000000684CE00000
Revision 15
Driver Details
Provider Intel
Version 22.130.0.5
Date 2022-03-15
Device Details
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address B0:3C:DC:97:28:4A
Service Name Netwtw10
Device Id PCI\VEN_8086&DEV_A0F0&SUBSYS_00748086&REV_20\3&11583659&0&A3
Revision 20
Driver Details
Provider Microsoft
Version 10.0.22621.2506
Date 2006-06-21
Device Details
Manufacturer Microsoft
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address B0:3C:DC:97:28:4E
Service Name BthPan
Device Id BTH\MS_BTHPAN\6&35990A98&0&2
Driver Details
Version 1.41.1193.0
Device Details
Thunderbolt™ Generation Thunderbolt 4 (9A1B)
Number Of Ports 1
NVM Firmware Version 48:1
Pcie Tunneling True
Driver Details
Provider Intel Corporation
Version 22.130.0.2
Date 2022-02-24
Device Details
Manufacturer Intel Corporation
Status OK
Device Id USB\VID_8087&PID_0026\5&352fd79&0&10
Memory
Device Details
Physical Memory - Total 8 GB
Physical Memory - Available 4.25 GB
Virtual Memory - Total 9.40 GB
Virtual Memory - Available 6.01 GB
Page File C:\pagefile.sys
Page File Space 1.56 GB
Storage
Driver Details
Provider Microsoft
Version 10.0.22621.4391
Date 2006-06-21
Device Details
Capacity 931.51 GB
Serial Number Y1CGT5U0T
Partitions 0
Device Id SCSI\DISK&VEN_TOSHIBA&PROD_MQ04ABF100\4&24FDA1E8&0&000000
Device Path \\.\PHYSICALDRIVE0
Firmware Details
Version 100002
Driver Details
Provider Microsoft
Version 10.0.22621.4391
Date 2006-06-21
Device Details
Capacity 238.47 GB
Serial Number E823_8FA6_BF53_0001_001B_448B_4590_B928.
Partitions 3
Device Id SCSI\DISK&VEN_NVME&PROD_WDC_PC_SN530_SDB\5&B057D58&0&000000
Device Path \\.\PHYSICALDRIVE1
Firmware Details
Version HPS2
C:
File System NTFS
Compressed False
Capacity 237.71 GB
Free Space 85.36 GB
Intel Software

[JeanetteC_Intel]

Hello Gangesh,

Let me check on this and I will post an update once available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Gangesh,

Please proceed with installing the latest driver from your system manufacturer's driver download page (version 30.0.101.1960) by using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Gangesh,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Gangesh,

I have not received any new posts from you for the past few days, so I will proceed will closing this thread. Should you need to assistance if the future, kindly submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician