Spider-Man 2 Black Screen Glitch Iris XE

[Safwan1]

There is a black screen glitch in Spider-Man 2 for iris xe. Please update your driver. 

Here is an example: https://www.youtube.com/watch?v=6JvvT7ifrEs

[JeanetteC_Intel]

Hello Safwan1,

Thank you for posting in Intel Communities.

Please help share the following details below, so I can properly check and isolate the issue and provide you with an accurate fix.

1) Please share screenshot of your game's graphics settings.

2) What game platform is used (Steam, Epic, etc.)

3) Kindly share your system configuration so I can check the drivers and components for proper issue isolation. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the log file as you reply.

4) Provide your:

• Power Supply make and model.
• Display/Monitor make and model and its specification's link.

5) For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use any 3rd party application to capture screenshots or a video showing the bug. Alternatively, you may use your phone's camera or similar.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Safwan1,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Safwan1,

I have not heard from you for couple of days now, so I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician