Black Screen Delay at Login and Sleep Wake; Slow Performance with Intel Hybrid Graphics on laptop

[User20021]

I am using a Lenovo LOQ 15IRX9 laptop with an Intel Core i5-13450HX CPU and Intel UHD Graphics (v. 32.0.101.6987), paired with an NVIDIA GeForce RTX 4050 (v. 580.97) Laptop GPU running Windows 11 Pro (build 26100.5061).

I experience black screen delays at the login screen and when waking from sleep. Additionally, apps open slowly, and switching between Intel UHD Graphics and NVIDIA RTX 4050 causes sluggishness. I have reinstalled the latest Intel and NVIDIA graphics drivers and adjusted the hybrid graphics mode in Lenovo Vantage from Hybrid Auto to Hybrid, but issues persist.

These problems appear related to graphics switching and power management on the Intel integrated GPU. I would appreciate investigating driver or firmware improvements to resolve these user experience issues on this platform.

Thank you.

[RandyT_Intel]

Hi @User20021,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Does the black screen occur consistently after waking from sleep, or only intermittently?
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 
• Have you noticed any signs of overheating in the system? 

Please note that I can only investigate one issue per thread to ensure clarity and efficiency in our support process.

For other concerns such as freezing, hanging, or performance issues, kindly submit a new thread. This will allow our team to assist you promptly and keep our responses organized and aligned with each specific issue.

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

Hi Randy,

Thank you for your detailed response and for guiding me on the next steps.

I have attached the log.

To answer your questions so far:

• The black screen occurs every time upon waking from sleep, if I let it sleep for some time or for a long time.

• The issue started since I bought the laptop, I think. I have reinstalled Windows 3 times, and the issue persists across reinstallations. I doubt NVIDIA is causing this, as the Intel drivers are active and it seems it takes long for the display to show up. I think the other issue is very much connected to this one.

• I haven’t made any hardware changes, but I have reinstalled graphics drivers and adjusted settings in Lenovo Vantage.

• Troubleshooting steps tried: driver reinstallations for both Intel and NVIDIA GPUs, switching Lenovo Vantage MUX modes (Hybrid Auto to Hybrid), disabling Fast Startup, and verifying power settings and updating the BIOS. I have also tried dGPU mode in the BIOS. There doesn't seem to be a noticeable difference.

• No signs of overheating have been observed.

Please let me know if you need any additional information.

Thanks again for your assistance.

[RandyT_Intel]

Hi @User20021,

Could you please run this tool and share a screenshot afterward? I need to verify whether your processor is part of the previously reported issues related to hybrid architecture.

Overview of the Intel® Processor Identification Utility

13th Gen Intel® Core™ Processor Families with Performance Hybrid...

PC Stutters/Freezes Upon Clicking When Using a Hybrid Graphics System

Looking forward to your response.

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

Hello, 

I've ran the program and attached a screenshot. I've also attached the log, just in case.

[RandyT_Intel]

Hi @User20021,

I can confirm that this processor is related to the previous issue based on the CPUID.

With that in mind, please update your system BIOS to versions 0x11D and 0x411C, as provided by the system manufacturer, to address this issue affecting 13th Generation Intel® Core™ Processors with Performance Hybrid Architecture. You may contact Lenovo Support to verify and assist with these BIOS versions.

Ensure the BIOS is updated to the latest version and test the system. If the issue persists:

1. Reset the BIOS to default settings.
2. Access the BIOS setup and verify that the PL1 and PL2 power limit values are properly configured, as incorrect settings may impact or limit the cores' turbo frequency.

Let me know if there are any changes.

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

I am on version NECN46WW from 05 Aug 2025, that is the latest shown on their site. It still seems there's a slight delay at the login screen after resetting the BIOS settings and rebooting the laptop. (It takes time to switch between the hybrid graphics I am guessing). Still, this doesn't seem to be present on my other laptop and it boots instantly, and that has hybrid graphics too.

Sometimes it might get worse, and other times it seems faster, for some reason. When I updated the BIOS to the aforementioned version it was still slow at first, with that black screen. 

There were overclocking settings in the BIOS. I couldn't find settings related to PL1 and PL2.

I still get sometimes randomly out of nowhere a ‘hardware error’ related to the graphics drivers in Reliability History in Windows since buying it, including that one. I don’t know where that is coming from. I’ve been getting that too before reinstalling Windows. This laptop has only had random issues on Windows, but the same drivers work fine on Linux.

[RandyT_Intel]

Hi @User20021,

I’d like to further investigate the freezing issue you're experiencing. Could you please send me a screenshot of the Task Manager's Performance tab? This will help me identify if any specific component or software is causing high usage or instability.

After that, I recommend booting your system into Safe Mode. This will help determine whether the issue is hardware- or software-related by running the system with minimal drivers and services. Please let me know your observations after testing in Safe Mode.

Lastly, are you considering a full operating system reinstallation? If so, please make sure to back up all important data before proceeding.

Looking forward to your response so I can assist you further.

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

Hello. 

Well, I doubt it's the current installation to blame. The thing is that this issue doesn't happen all the time. Sometimes it's random, and sometimes it happens often, which leads me to blame there's a problematic driver.

I've reinstalled Windows 11 before three times. I tried both a USB reinstall and a reset. I've even went ahead and used Canary channel builds for testing and those exhibited better behavior.

For example, here is what reliability history reports (Note: I don't get these errors either often, it seems they've appeared in the last 2 days, for some reason):

As mentioned, the drivers work way better on Linux on the same system. It seems to be an issue specific with Windows? If it wasn't, then it would've been hardware. However, this laptop was purchased recently and I doubt that it's faulty. For some unknown reason, Windows doesn't like the configuration on this system. 

I doubt DDU would be able to solve it. I remember running it once. What is interesting is that after uninstalling the Intel Extreme Tuning Utility the screen flashed and now it seems that things are running better.

[RandyT_Intel]

Hi @User20021,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @User20021,

Live Kernel Event 193 in Windows Reliability Monitor typically indicates a hardware-related issue that caused Windows to stop functioning correctly. While it is not a Blue Screen of Death (BSOD), it represents a live kernel dump often triggered by GPU or driver-related problems. On laptops, older dual-band wireless drivers can cause system hangs during idle periods. Additionally, connecting new peripherals, such as external drives, can trigger this error if Windows isn't properly configured to auto-update drivers. Certain VPNs may conflict with kernel processes, leading to system hangs. In more severe cases, corrupted system files may be the root cause, necessitating a repair install or clean install.

Error code 0x00000193 corresponds to VIDEO_DXGKRNL_LIVEDUMP, indicating that GPU usage or driver issues are likely involved. Dxgkrnl.sys file is the DirectX Graphics Kernel driver. LiveDump:80E suffix provides a specific internal reason code or context for the dump. These dumps are often triggered by GPU driver issues, custom resolution settings, or power state transitions, such as sleep/wake.

You mentioned that after uninstalling Intel Extreme Tuning Utility (XTU), the system performance improved. Could you clarify whether you used this software before? Have you configured any settings using the software? If I'm not mistaken, this software is typically intended for K-type processors used for overclocking purposes and may not be suitable for this laptop.

Please try updating to the latest version 32.0.101.6989 after using Display Driver Uninstaller (DDU) and let me know if there are any changes also share updated SSU log report. If this issue has been present since day one, it is most likely due to hardware issues or incompatible drivers provided by the auto-update features, either by Windows or the system manufacturer. In that case, the only workaround I can suggest is to update all drivers, including Wi-Fi, chipset, and graphics, to isolate the issue. If this does not resolve the problem, I will need to coordinate this internally for further analysis.

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

Hello, 

Thank you for the reply. I've ran DDU and the SSU tool. I have also updated Windows to the latest version, as I seemed to have an update.

Differences I've noticed:
- It functions differently and boots instantly in safe mode, no display switching/black screen unlike starting normally. I have seen similar behavior of the black screen on the same laptop model on this YouTube video and I've read the comments about weird issues: Lenovo LOQ 15IRX9 
One of the comments says: "I've experienced a bit of stuttering too but it can easily be resolved by going to nvidia CP, manage display mode, pick optimus or nvidia gpu only. it's an intel igpu problem."

- Without the GPU drivers, it works much better and everything is more fluid and it boots up instantly (on Microsoft Display Adapter)
- When opening games like Minecraft from CurseForge, NVIDIA pops up with "Unable to change display mode" - it can't properly change between the Intel iGPU and itself. (this happened well before DDU). NVIDIA has fixed display mode changes in the past for something else, but new issues started to arise. - This issue does not happen on another system with hybrid graphics and it seems to switch properly at all times, and in general it just feels better.

I'm not sure which of the two drivers is causing the issue as of now. Every driver on the system is updated. If this is a hardware issue, then the laptop came DOA from factory, although I doubt such a mistake would happen for a flagship model with such specs. By standards, it should be a "beast".

I've ran hardware checks in the Lenovo Utility last month and all came back fine, no errors. Not from RAM, not from the SSD or the GPU, which still leads me to believe one of the GPUs driver is acting up.

As for Intel XTU, no, I have never used it, but it was installed. I have uninstalled it. 

I have done repair installs in the past and in the past days ran DISM and SFC scans in CMD. Windows should be configured correctly, I have not changed any settings related to the drivers.

I got angry last month when Windows failed me so I had tried Ubuntu. It felt much better than Windows ever was. I haven't seen any performance issues there, although I have not tried games or installed drivers to test it fully.

[User20021]

It seems that after installing the latest version, 32.0.101.7026, things have definitely improved, including the performance and the black screen on login issues. I've attached the new log as well once more.

FYI: Upon installing the new driver (I'm guessing Windows was confused?), I got 3 hardware events in Reliability Monitor.

Really not sure what's going on but all along it seems to have been the driver?

[RandyT_Intel]

Hi @User20021,

I’ll need to check this internally for further investigation. I agree with you this laptop is a beast and truly top-notch, so it shouldn’t be behaving this way.

From my personal experience outside of work, I also use a Lenovo device at home, although it’s not on par with yours. Interestingly, I’ve encountered sudden black screens as well. Initially, I didn’t pay much attention to it, but I’ve checked the Reliability Monitor multiple times and have consistently used OEM drivers, knowing that Intel’s generic drivers aren’t recommended for customized machines.

However, even with tailored drivers, the black screen issue still occurs occasionally. I’m unsure if this is being introduced by a newer Windows build, but I’d like some time to validate that theory. I’ll provide you with an update once my analysis is complete.

Thank you for your patience I truly appreciate it.

Regards,  

Randy T.  

Intel Customer Support Technician  

[User20021]

Hello,

Thank you for the reply and the help so far. Really appreciated. I'll be waiting for an update on the situation.

[RandyT_Intel]

Hi @User20021,

Thank you for your patience as we continue investigating your system issue.

To move forward with the troubleshooting process, I need to gather some additional information and system logs. Please help me with the following:

Recommended Actions:

• Please run the Intel Processor Diagnostic Tool (IPDT) to verify if your processor and integrated components are functioning properly. This will help us rule out any hardware-related issues.
• Update your graphics driver from the official Lenovo website using this link: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15irx9/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F
• After updating, please test if the issue persists. If it continues after the driver update, this may indicate a hardware-related problem.
• Have you already contacted Lenovo directly about this issue? If so, what insights or solutions did they provide?
• Beyond what we've seen in the Reliability Monitor, are there any additional errors showing in the Event Viewer related to this issue? If yes, please export and share those Event Viewer logs with me.

Please complete these steps and provide the requested information so we can continue with the most effective troubleshooting approach for your system.

Looking forward to your response.

Regards,  

Randy T.  

Intel Customer Support Technician 

[User20021]

Hello, I've ran the tool and attached the log. It passed successfully.

I've actually got version 32.0.101.7026 and that is the newest driver that Intel launched for this system. The one on the Lenovo website seems to be 32.0.101.6733 which is older, and it was problematic for me. The newest one + DDU seem to have fixed most of the issues, and it's running optimally, or at least it seems like it. However, if there are any other bugs present, I would prefer to share the logs, as I'd prefer the same issues to not appear on the system again.

I've attached a zip file containing the event viewer log, and sleep + energy reports. I've attached the Reliability Monitor log as well.

I haven't contacted Lenovo before about the issue, no. I've contacted NVIDIA only, and it wasn't helpful.

[RandyT_Intel]

Hi @User20021,

Thank you for running the tool and providing the logs. I'm glad to hear that the latest driver version 32.0.101.7026 with DDU has resolved most of your issues and the system is running optimally.

I have received your zip file containing the event viewer log, sleep + energy reports, and Reliability Monitor log.

I will need some time to thoroughly review these logs to check for any potential issues. I'll get back to you with my findings as soon as possible.

Thank you for your patience.

Regards,  

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel · Accepted solution]

Hi @User20021,

After thoroughly reviewing the information provided and completing all available troubleshooting procedures, I recommend contacting Lenovo technical support/Gaming-Laptops - English Community - LENOVO COMMUNITY for further assistance. We have exhausted our support capabilities, having attempted all possible troubleshooting steps including the implementation of Intel generic driver version 32.0.101.7026, which resolved some issues but others persist. Additionally, since the issue remains even after your operating system reinstallation, this may indicate a potential hardware-related problem that requires manufacturer-level diagnostics.

As a final optional step, you may attempt installing the latest driver version 32.0.101.7028 to verify if any improvement occurs. However, if the issue persists, I strongly recommend contacting Lenovo technical support as they will be better positioned to provide hardware-level assistance and advanced diagnostics. For additional reference, please review our Frequently Asked Questions for the Switchable Graphics Feature article. 

Regards,  

Randy T.  

Intel Customer Support Technician 

[User20021]

Hello.

Thank you for all the help so far! This was very useful and helpful, and I appreciate it.

It doesn’t bother me now, unlike it did before. It should be generally fine. Before it felt terrible. I’ll make sure to contact Lenovo support in the future if there’s anything.

Again, thank you for everything and for the quick responses.