Black Screen after latest drivers

[exld]

Hello,

A few days ago Windows installed the 31.0.101.5333 drivers on my laptop, and shortly after my two screens that I connect with a USB C adapter went black. The screens are recognised by Windows (11), but it is as if they were asleep. I checked with a different laptop and it is not an issue with the USB-C adapter.

I searched in this forum and found that others had similar issues (see here). They suggested to either roll back to the previous drivers or to update to a new driver.

I downloaded the latest drivers 31.0.101.5590 (WHQL Certified), but the problem persists. I also tried to install the older drivers 31.0.101.4955, but the installation doesn't go through (the installer gives an error message).

Any help or suggestions?

[AlfredoS_Intel]

Hi Exld,

Thank you for posting in Intel Communities.

It can be confounding to install latest driver and experience the issue that you are experiencing.

For us to be on a better position to provide your accurate and viable suggestions, please provide the following information:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

We will wait for your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Exld,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Exld, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician