Black Video at Qnap QVR pro

[Jockelflo]

Hello everybody,

I have a problem with QVR Pro client 2.7 searching for help.

I have 2 GPU in my system - RTX3080 and Intel Arc A380. I´m using a 14700K CPU. I also have a QNAP TS-473A NAS, which is used to record videos from IP-cameras.

When I switch from RTX3080 to Arc A380 in the Windows config for the QVR Pro client 2.7 I only get a black playback screen. All the other stuff like time scale, the small preview screen, etc work. I just can't see the recording on the big screen.

What can I try to make it seen?

[Earl_Intel]

Hi Jockelflo,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know if QVR Pro client 2.7 is working fine before? if yes, what are the changes on the system before you encounter the issue?
• Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:
• Intel® System Support Utility for Windows*
• Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Jockelflo]

Hi Earl,

The A380 is new. QVR Pro Client 2.7 was fine before. I don´t know why but Davinci Resolve and Wondershare Filmora 14 are working fine. It´s only the QVR Pro client with Hardware acceleration are showing a black screen with the A380 GPU.

[Earl_Intel]

Hi Jockelflo,

Thank you for providing the SSU logs, no worries, I will further check on this internally.

I'll provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Jockelflo,

Thank you for patiently waiting on us.

I notice that you created a new case to our web portal, may I know which channel you prefer for investigate this issue (Communities or Web Portal)?

Best regards,

Earl E.

Intel Customer Support Technician

[Jockelflo]

Hello, I don't care but the support ticket (Case ID : 06462542) was closed without further message. If you can help me here, then we will be happy to write here.

[Jockelflo]

And what about the ticket 06458885? Something is always changed, but I don't see anything.

[Earl_Intel]

Hi Jockelflo,

Thank you for your response.

Noted on this, I will further assist you on this community thread, kindly give me enough time to investigate on your issue.

I'll provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Jockelflo,

Thank you for patiently waiting.

We did some research and this QVR environment seems to be compatible with Nvidia GPUs at the moment: Compatibility List - QNAP

May I know if the issue reproducible with other video playback apps?

Best regards,

Earl E.

Intel Customer Support Technician

[Jockelflo]

Hello Earl,

you misunderstood something. The QVR Client is a program for the Windows PC and not for the NAS. I use a PC with a 14700k, RTX 3080, A380 and here there is a black video screen when using the A380 or the iGPU from the 14700K with the QVR client program. I don't have a GPU installed in the Qnap NAS TS-473A.

Best regards

Andreas Schramm

[Earl_Intel]

Hi Jockelflo,

Thank you for your response, I apologies for misunderstanding.

I do appreciate the clarification, noted on that, I will further check on this.

I'll provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi Jockelflo,

Thank you for patiently waiting, I have a few clarifications regarding to the details below:

1) When you say, "When I switch from RTX3080 to Arc A380 in the Windows config for the QVR Pro client 2.7 I only get a black playback screen." does it mean that you select this option within QVR Pro client as to what GPU it will output at?

2) Did you already tried playing the videos in QVR Pro client with only the A380 installed (minus the RTX 3080) just to check if there is a conflict?

3) Can you provide us the complete reproductions steps? Arc driver version, SSU, etc.

Best regards,

Earl E.

Intel Customer Support Technician

[Jockelflo]

Hello Earl,
I live in Germany. Is there a German-speaking employee I can explain this to? My English isn't that good for that.

I change the GPU assignment in Windows "System -> screen -> graphics settings" and then in the program instead of "High performance -> RTX 3080" to "specific GPU -> A380 or UHD 770".

I use 32.0.101.6458 as the Intel Arc driver

I haven't tried it without RTX 3080 yet because the CPU 14700k and GPU RTX 3080 are connected to a water cooling system.

Thank you very much for your efforts 🙂

Best regards
Andreas Schramm

PS: What is SSU??

[Jockelflo]

Something else occurred to me: I had a similar problem with OBS. I used the A380 for OBS and then had a black video screen when recording the screen. I was able to change that in the settings "Windows system - screen - graphics settings - OBS file" by assigning the A380 there. Is it possible that the QVR client is somehow not "forwarding" the image? I have the HDMI cable plugged into the RTX3080.

[Earl_Intel]

Hi Jockelflo,

Thank you for sharing this information with us.

Ich bedauere wirklich die Unannehmlichkeiten, die Ihnen dadurch entstanden sind, aber im Moment können wir Sie hier in unseren Communities nur in englischer Sprache unterstützen. Sie können jedoch versuchen, uns telefonisch zu kontaktieren, da wir einen deutschen Support am Telefon haben.

Source link: Intel Support Phone List

Let me know what channel of communication you want us to further assist you, through communities or phone call.

Best regards,

Earl E.

Intel Customer Support Technician

[Jockelflo]

Hey Earl,

we can write here.

i tested without my RTX 3080 and only with A380 and 14700K iGPU - it works.

If i install the RTX3080 and if i´m using the A380 GPU for QVR Client in the Windows control panel - i´ve got a black video screen.

[Earl_Intel]

Hello Jockelflo,

Thank you for the confirmation.

Noted on this, I will further check on this on my end, I'll provide an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Jockelflo,

Thank you for patiently waiting.

Upon further checking and testing on this internally, the fact that this app works fine when used only with the A380 + iGPU, this confirms that it's an application issue.

We recommend try reporting this issue directly to the app development team of Qnap QVR pro.

Best regards,

Earl E.

Intel Customer Support Technician

[LOCKDOC]

Yes, I am also experiencing that the Windows client of QVR Pro barely works with the Intel Arc B580. Previously, I was only using the integrated AMD graphics, and the program worked without any issues. Not long ago, I purchased the Intel B580, and immediately after that, one major problem appeared: when I maximize the QVR Pro Client window to full screen, the display instantly goes black (turns off). If I press CTRL+ALT+DEL or trigger anything else, such as adjusting the volume — anything that overlays on top of the client — the image reappears. However, as soon as I stop adjusting the volume or close the task manager window, the image disappears again.

And only today I noticed an important detail: this bug happens only if HDR is enabled in the Windows Display settings. If I disable HDR in the Windows settings, the black screen issue with QVR Pro disappears.

Wondows 11 Pro 26100.3915

Intel Ark B580 Limited Edition, driver ver 32.0.101.6739 (3 previour versions as well)

QVR Pro client x64 2.7.1.1173