Black level or gray colour issue on arc a750 on lower display hertz.

Dibbo · ‎06-23-2023

Whenever I switch from 75 hertz to a lower hertz ,my black background becomes distinctly gray. Black level reduces. colour becomes grayish. My display doesn't support hdr and and it is a 1080p 75 hertz display. I use a hdmi cable. config : I5 11400 ,B560 motherboard ( resizable bar enabled), ARC A750 LIMITED EDITION. Has anyone faced this issue?

DeividA_Intel · ‎06-26-2023

Hello Dibbo,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Arc™ A750 Graphics.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. What is the brand and model name of your monitor?

3. Can you take a video of the issue?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-29-2023

Hello Dibbo,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Dibbo · ‎07-02-2023

My graphics driver got bugged. But reinstalling clean driver fixed the problem.

DeividA_Intel · ‎07-03-2023

Hello Dibbo,

Thanks for your confirmation. I am glad to know that you were able to fix the issue by reinstalling the driver.

I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,

Deivid A.

Intel Customer Support Technician