Black screen after installing 8.15.10.2086

[idata]

Add me to the list of people who get a black screen....

HP G60t-200CTO

Windows 7 64 bit.

I uninstalled the previous intel driver (8.15.10.1986) and installed 8.15.10.2086.. and got a black screan... grrr... Other older intel drivers have worked just fine so I don't agree that it's a special vendor bios issue.

-Devoh

[idata]

hey robert,

hope u are fine..

its been 3 days and nothing from ACER..i didnt wait for them to reply back to me anw..

pls help me with that..its intel's graphic problem..and you are intel..

you are my only hope..

im here to to do whatever you say..

waiting..

[idata]

dear robert,

still waiting for ur reply.

[ROBERT_U_Intel]

Unfortunately there is not much I can do as I do not have access to your system for debug. At this point contacting ACER would be your best option for resolution of the issue you are having with the system. You should be able to request recovery disks from ACER to restore your system to it's factory condition. You may also want to check with where you purchased the system to see if they have the recovery disks available.

There is also a forum that may be of help It appears there is a lot of ACER contact on the Forum. The address for the Forum is , http://www.techsupportforum.com/forums/f108/ http://www.techsupportforum.com/forums/f108/

[Dm11]

8.15.10.23.02 running windows 7 32 bit receiving message windows vista display driver has stopped working please help

[idata]

Wouhooo!!!

Thank you very much.

[idata]

No HDMI. new driver did not fix this for me 😞

I prob need a better BIOS, currently have no HDMI output at all, whereas when all was new I had it from POST up to windows boot/loading screen.

[ROBERT_U_Intel]

I think yours is a different issue. I would suggest a new thread and start with all the details, system configuration, specs, steps to reproduce, etc.

[idata]

New driver (2182) didn't fix it for me either. I have a custom built desktop system with HP ZR24W monitor and PCIE DisplayPort card. I have to use onboard VGA connection to the monitor.

[ROBERT_U_Intel]

Your also looks like a different issue. Same suggestion here,, start a new thread and let see where it goes.

[idata]

Robert,

I did not have a LCD monitor or laptop and still had a problem. My problem was different in that the black screen only happened sometimes and rebooting would fix it. Please see my original post. I now have a LCD monitor since I made that post and so far it hasn't happened. I will download the new version anyway and see what happens.

Michael

[idata]

Works great on Acer 5740-5780. Thanks

[idata]

Worked on an Acer 5235 without the previous problems. Thanks!

[idata]

I still have problem with black screen. But it only happens when i start wmp, windows galery, games. I have Compaq Presario CQ60-220EC Notebook PC.

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 08/03/2010Report Time[hr:mm:ss]: 20:14:45Driver Version: 7.15.10.2086Operating System: Windows Vista (TM) Home Premium* , Service Pack 2 (6.0.6002)Default Language: SlovakDirectX* Version: 10.0Physical Memory: 3002 MBMinimum Graphics Memory: 64 MBMaximum Graphics Memory: 1308 MBGraphics Memory in Use: 207 MBProcessor: x86 family 6 Model 15 Stepping 13Processor Speed: 2161 MHZVendor ID: 8086Device ID: 2A42Device Revision: 07* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 4 Series Express Chipset Family

Video BIOS: 1646.0Current Graphics Mode: 1366 podľa 768 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1* Notebook *

Monitor Name: Obecný monitor PnP

Display Type: DigitalGamma Value: 2.20DDC2 Protocol: SupportedMaximum Image Size: Horizontal: Not Available Vertical: Not AvailableMonitor Supported Modes:1366 podľa 768 (60 Hz)Display Power Management Support: Standby Mode: Not Supported Suspend Mode: Not Supported Active Off Mode: Not SupportedRaw EDID:00 ff ff ff ff ff ff 00 30 e4 01 63 00 00 00 0000 12 01 03 80 22 13 78 0a e8 95 9b 56 48 96 261a 50 54 00 00 00 01 01 01 01 01 01 01 01 01 0101 01 01 01 01 01 3e 1c 56 a0 50 00 16 30 30 2035 00 58 c2 10 00 00 19 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 fe 00 4c47 20 44 69 73 70 6c 61 79 0a 20 20 00 00 00 fc00 4c 50 31 35 36 57 48 31 2d 54 4c 41 31 00 3f

* Other names and brands are the property of their respective owners.

[idata]

Glad to report that the new driver installed without a hitch and is working perfectly. Thanks for all the work Robert.

[idata]

I don't seem to be able to install the updated 2182 drivers on my Dell Optiplex 780 machine. I get a message saying that the drivers have not been validated and to obtain drivers from the manufacturer.

Dell has onle the v2057 drivers available. We are pursuing a resolution through Dell as well as through Intel (here).

The -override/-overwrite switch didn't allow the drivers to install.

My organization has several thousand machines with the Series 4/G45 onboard video chipset, and we are experiencing the black screen issue on many of those machines.

Bryan A. Thompson

batee@mst.edu

[ROBERT_U_Intel]

Hi Brian

You have an OEM customized graphics driver on your system and by default,, the generic Intel version wont overwrite it. However, there is a way to install the generic driver but be aware you may loose some OEM features. If you want to install the generic driver please see: http://www.intel.com/support/graphics/sb/CS-022355.htm http://www.intel.com/support/graphics/sb/CS-022355.htm

[idata]

I updated the latest driver 8.15.10.2182 and having same problem (black screen).

Please I need your help !!

Intel® HD Graphics (Core i3)

Report Date: 8/19/2010

Report Time[hr:mm:ss]: 10:8:17

Driver Version: 8.15.10.2182

Operating System: Windows 7 (6.1.7600)

Default Language: English (United States)

DirectX* Version: 10.0

Physical Memory: 3764 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1754 MB

Graphics Memory in Use: 19 MB

Processor: Intel64 Family 6 Model 37 Stepping 2

Processor Speed: 2128 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1994.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 14.96 inches

Vertical: 08.27 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 1D 02 00 00 00 00

00 13 01 03 90 26 15 78 0A 4C 95 9E 59 4F 99 26

1C 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 0B 27 40 E0 60 84 0C 30 30 30

23 00 7E D7 10 00 00 1A 0B 27 40 E0 60 84 0C 30

30 30 23 00 7E D7 10 00 00 1A 00 00 00 FE 00 4D

43 31 33 4B 80 31 37 33 57 44 31 0A 00 00 00 00

00 00 59 01 2D 01 00 00 00 02 01 0A 20 20 00 CE

* Other names and brands are the property of their respective owners. *

----------------------------------------------------------------------------------------------------------------------------------

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7600 Build 7600

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer Dell Inc.

System Model Studio 1749

System Type x64-based PC

Processor Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2128 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A05, 7/14/2010

SMBIOS Version 2.6

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.1.7600.16385"

Time Zone Central Daylight Time (Mexico)

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 3.68 GB

Available Physical Memory 2.05 GB

Total Virtual Memory 7.35 GB

Available Virtual Memory 5.56 GB

Page File Space 3.68 GB

Page File C:\pagefile.sys

--------------------------------------------------------------------------------------------------------------------

Thanks !!

[idata]

Just to add my experiences to this thread in case they're of any help to anyone else.

System Spec: 

* Gigabyte H57M-USB3 Rev 1.0 Motherboard* Kingston value RAM 1333 4GB* Intel core i3-530* Samsung E2320 LCD monitor* Samsung HD103UJ OEM 1TB Hard Drive* Windows 7 Starter Edition 32-bitI did the following: * Installed win 7 on my blank hard drive* PC was connected to the monitor with DVI cable* Started windows updates running in the background including install of Intel HD graphics* Installed monitor drivers and Magic Tune off the Samsung CD (I can't remember what order I installed the Samsung software and the Intel HD graphics though as I was doing things fairly randomly in a short space of time)

I rebooted & it all worked - display was running fine at 1920x1080

Some days later, I had a Win 7 black screen of death caused by a power glitch to my router of all things & system seemed to be unstable after that so I decided (stupidly) to re-install Windows as my previous install was fairly new anyway. That's when the trouble started - after the re-install, I got the symptoms described in this thread, installed the Intel HD graphics, rebooted and screen went black after the Windows logo. Only way to use the PC was to rollback to a previous system restore point and then use the default Windows VGA adapter at low res.

I tried lots of different things all to no avail (spent a whole day doing it):

* installing different versions of HD graphics - e.g. the version downloaded by Windows update, the version that shipped with the motherboard utility CD (and a version from the Gigabyte motherboard support site), different versions from Intel* tried installing the Samsung monitor drivers before Intel HD and vice versa* tried full Windows 7 re-installsetc.

Nothing worked - always the black screen of death (well, to be more precise, I think there was no output going to the monitor because it was toggling between the analog/digital screen saver type display it reverts to when no input).

I also have another Hard Drive in my system with Ubuntu 10.04 installed (which I'd created months before) and that's never given me any monitor display problems at all - resolution is fine and it worked it all out by itself with no input from me.

This current thread also mentions EDID issues with certain monitors - i.e. their config is not setup correctly and they report their capabilities incorrectly to Windows. There is a way to override a monitor's EDID settings in the registry (Microsoft has posted a document describing the process) and there's even a way to flash the EEPROM in the monitor, however they both seemed to be very geeky options I didn't really want to try & I had no hard evidence in any

case that my monitor's EDID was wrong.

So I read and re-read this thread, did some more Googling, and then I came across this thread: /thread/11126;jsessionid=A02217816DE202835381C6DD378860ED.node6COM http://communities.intel.com/thread/11126;jsessionid=A02217816DE202835381C6DD378860ED.node6COM

It has posts talking about this issue, but mentions using D-Sub or DVI cables with different results. So I pulled out the DVI cable, and plugged in a D-Sub cable, booted the PC, installed the Intel HD Graphics from Windows Update, rebooted and hey presto - it worked! The monitor automatically adjusted itself to the correct resolution and it worked fine. After that, I tried plugging in the DVI cable again and booting up - and suprise, suprise, it also worked.

In conclusion, it looks to me like there is some kind of conflict in the hardware - either in how the monitor is setup, or in the signal that's coming off the DVI output - it's a certain combination of hardware and software that caused it (at least in my case). Once the Intel HD graphics installed cleanly, and the system calibrated itself, it seemed to be OK.

FYI - the version of Intel HD Graphics installed by Windows Update (which is now working for me) was: 8.5.10.2189 dated 28/7/2010

[idata]

Hi there !

Got the same problem, but it definitely is a driver problem. Using the Win7Vista_64_15221.exe screen will got blank and blink from time to time. Using the Win7Vista_64_15218.exe makes everything run smooth.

Will have a try with the Win7Vista_64_15223.exe...

Bye

[idata]

Win7Vista_64_15218.exe can't solve my problem...the problem is the same, where is intel support??

I think is it a driver problem.

[idata]

Hi, I got the same issue with 15.22.1.64.2361 (P8H67-M Pro / Windows 7 64b) .

Installing the latest driver from the Intel webpage or the one from Windows Update cause a black screen and after 1min a BSOD, only VGA works or booting in safe mode of course.

If I install the graphic driver from the Asus Homepage everything works fine for me. But an official confirmaton that this is caused by the intel driver would be good.

thanks