Black screen after installing 8.15.10.2086

[idata]

Add me to the list of people who get a black screen....

HP G60t-200CTO

Windows 7 64 bit.

I uninstalled the previous intel driver (8.15.10.1986) and installed 8.15.10.2086.. and got a black screan... grrr... Other older intel drivers have worked just fine so I don't agree that it's a special vendor bios issue.

-Devoh

[idata]

I am pleased that someone is taking this matter seriously at Intel.

[ROBERT_U_Intel]

We have posted a driver that resolves this issue on the Intel Download Center. At this time only the "zip" format driver is available. The self installing "exe" version should be available very soon.

This driver provides a work around for an issue found with the EDID on specific LCD panels commononly used on mobile systems and rarely, desktop displays.

I would like to thank everyone participating in this discussion for their patience and feedback.

The driver can be found at the following links:

32 bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19223&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19223&lang=eng

64 bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19224&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19224&lang=eng

Regards,

Robert

[idata]

Congradulations! It works Thank you very much for your time and effort

[idata]

Yes, it works, thx.

I noticed some zip files inside that look like BiOS for the video, but I couldn't run them inside Win7.

Is new video BiOS something I should try to install as well? (maybe by booting into DOS?)

[ROBERT_U_Intel]

The "zip" file is usually targeted for developers. The VBIOS files are for their use and will not load or install as standalone binaries. They require BIOS merge tools to merge with BIOS.

[idata]

Hey Robert, The update works but everytime I log on the windows 7 os asks me to either run or cancel the following:

igfxtray.exe

hkcmd.exe

igfxpers.exe

gfxUI.exe

Also when I click graphics properties. What should I do about this to fix it please?

Thanks.

[ROBERT_U_Intel]

There should be a check box in the approval dialogs not to ask everytime Windows starts.

[idata]

Hey Robert,

awesome news!! Can you give any kind of ETA for when a version with an installer might arrive? I'm going to wait for that.

Thanks again,

-Devoh

[ROBERT_U_Intel]

It should be out by EOD tomorrow or Monday at the latest.

[ROBERT_U_Intel]

The selfinstalling (exe) drivers have been posted.

32 bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19227&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19227&lang=eng

64 bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19228&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19228&lang=eng

[idata]

Hey Robert,

I tried the 64 bit Windows 7 selfinstaller. I got an error at first that it couldn't set something up... so I uninstalled the old driver first and then install went great. It WORKS!! WOOOHOOOOOOOOOOOOOOOOO!! Can we expect all future releases of the Intel driver to include these fixes?

I appreciate all your help in this matter.. and thanks also to all the people who sent in system info to help Robert track down the issue.

-Devoh

[ROBERT_U_Intel]

Awesome!!! Glad it worked. Yes,, this is a permanent code change and is planned to be in all future releases.

[idata]

ok thanx Robert and Intel. Everything works fine. no more black screen.

good job!

i still hope that you'll include performance upgrades in future releases of drivers, and not just fixes.

thanx again!

[idata]

Perfect! Works Great... Good Job Robert_U and intel. I´m Glad your Suport and feedback. Can you tell for us the problem (resumed) that it has happened? Realy Thanks.

[idata]

Robert,

It appears they have two seperate driver versions to download. The one your link points to and one that is another version. Here is the other version. http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19132&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19132&lang=eng

[ROBERT_U_Intel]

You are correct. In Download Center we post the latest or current version and one revision previously released. This is for those who need to roll back to a previous version of the driver.

[idata]

ROBERT -

I DOWNLOADED THE LATEST DRIVER (8. 15. 10. 2182) AND HAD NO PROBLEMS. I NOW HAVE THE LATEST DRIVER FOR MY

SONY VAIO VGN FW-140E LAPTOP.

THANKS VERY MUCH FOR PROVIDING THE FIX.

MAGRU

[idata]

dear robert,

im having the same problem with my ACER EXTENSA 5235.

im running windows 7 ultimate 32 bit.

my processor is Intel Celeron 900 and my graphics Intel GMA 4500M..

as i saw in the forum one more person had the same problem with the same laptop and fixed it with the driver you provided to him..

unfortunatelly the links are not working anymore and i cant fix mine..

its taking me to the following page:

Page Not Found We are sorry, there is no Intel.com page matching your request. The page may have been renamed, moved or is no longer available. Please verify the address you typed is spelled correctly. If you are certain that this URL is valid, please send us http://www.intel.com/feedback.htm feedback about the broken link. If you are searching for a download:

• Use the http://www.intel.com/support/detect.htm?iid=dc_iduu Intel® Driver Update Utility to automatically scan your PC for the latest updates.
• Visit /Default.aspx?lang=eng Download Center to search for downloads.

If the Download Center site is unavailable, it may be down for maintenance. We apologize for any inconvenience this may cause. PLS WAITING FOR UR REPLY ASAP..best regards.

[ROBERT_U_Intel]

Try this link http://www.intel.com/support/graphics/sb/CS-030332.htm http://www.intel.com/support/graphics/sb/CS-030332.htm and select to correct Operating System.

.

[idata]

dear robert,

thx for ur quick reply!!

to get you more similar with my situation..

as soon as i installed my new windows operating system the computer was working just fine.i can see the BIOS screen and the loading bar BUT as soon as it gets to the desktop the monitor is blinking, the mouse curson fading away,its freezing and an error displaying in the lower right saying the following:

DISPLAY DRIVER STOPPED RESPONDING AND HAS RECOVERED

DISPLAY DRIVER INTEL GRAPHICS ACCELERATOR DRIVERS FOR WINDOWS VISTA(R) STOPPED RESPONDING AND HAS SUCCESFULLY RECOVERED..

i dont know why it says vista from the time that i have windows 7..

and as i told you i just installed the operating system..

no updates no anything..

turned on for the first time..

i downloaded the driver u told me..

i logged in safe mode,installed it and restarted but still the same problem..

btw the previous days,i also formatted my hd drive and installed windows vista ultimate 32 bit on it

and was having a similar problem..

everything was running smoothly..i could see the bios screen,the loading bar,and hear the startup sounds..but i couldnt see nothing from the desktop..BLACK SCREEN..

PLS FIND A SOLUTION FOR ME..

waiting for ur reply asap..

[ROBERT_U_Intel]

Try installing the Chipset INF Update first here: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19596&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19596&lang=eng

Then install the graphics driver.

Also, do you have the lates BIOS for the manufacturuer of you system? You can find it here: http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1191 http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1191