Black screen after installing Intel Iris Xe Graphics

[padlabear]

I recently built a new system with integrated graphics.

But when I installed windows 11 on it - display started working in low resolution mode with Microsoft basic display driver .

Then I download and installed "Intel Arc & Iris Xe Graphics Driver" ver.32.0.101.6972 from intel, and screen after few seconds freezes into a black screen requires a reset. After Windows starts I see desktop for 2-3 sec in HD resolution and it turns black screen again.

Clean Installation (with DDU) of some others drivers versions (101.3302, 101.4502, 101.6734, 101.6987) didn't help.

Hardware 

CPU: Core i5 12400

Motherboard: BIOSTAR B760MX2-E mATX

RAM: Patriot Signature 1x16Gb 4800MHz

OS  : Windows 11 24h2

[LeonWaksman]

After Windows installation the first driver to be installed (and before installing any other drivers) should be the Chipset Driver and the second driver should be the Intel Management User Interface Driver. So, uninstall the Graphics Driver  and reboot your computer. Check that in Device Manager, you see now Microsoft Basic Graphics Driver. If not repeat uninstalling and reboot again.

From the OEM site page, download the Chipset Driver and the Intel Management User Interface Driver. Install the first and then the other.

Reboot your computer.

Now install the  "Intel Arc & Iris Xe Graphics Driver" ver.32.0.101.6989 from intel and check.

Leon

[padlabear]

I tried to install drivers following the suggested steps and didn't see any changes.

By the way in Device Manager I see Microsoft Basic Graphics Driver in clear system, so it's already installing with Windows.

Also asked the manufacturer of motherboard about graphics driver and they sent me a link to old version - 101.3302, which has the same issue on my system.

[LeonWaksman]

1. Yes, that's right, the Microsoft Basic Graphics Driver is a part of Windows installation. Following are some other suggestion: 

2. Is the BIOS updated (B76FO508)?

3. Is the Integrated Graphics enabled in BIOS?

4. Did you tried to set the BIOS to default settings?

5. Try to use other video cable.

Leon

[padlabear]

2. BIOS is updated (B76FO508).
3. Integrated graphics is enabled.
4. Reset BIOS didn’t help.
5. I tried using different cables - DVI or VGA.