Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Black screen after installing intel hd driver

Lake1
Beginner
822 Views

I'm having a black screen issue when installing any version of the Intel graphics driver.
It's an MSI GS65 laptop. I've already tried reinstalling Windows using a USB device, using older drivers, using the DDU tool, and resetting the BIOS, but nothing worked, It does work with an external monitor and also works on Linux.

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AlHill
Super User
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What processor do you  have?  

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

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Lake1
Beginner
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AlHill
Super User
635 Views

The driver you want is here:

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

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Lake1
Beginner
616 Views
I've already tried this version, and many others — none of them worked. The screen goes black when I install the driver.
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Lake1
Beginner
602 Views

ChatGPT pointed out some issues in the DxDiag report, and said it might be related to NVIDIA Optimus

 

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AlHill
Super User
534 Views

That link is what you should be using.  You may well have worsened things by trying "many others".

 

And, if you want to believe chatgpt, I cannot help you.

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

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