Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
22837 討論

Black screen after installing intel hd driver

Lake1
初學者
1,090 檢視

I'm having a black screen issue when installing any version of the Intel graphics driver.
It's an MSI GS65 laptop. I've already tried reinstalling Windows using a USB device, using older drivers, using the DDU tool, and resetting the BIOS, but nothing worked, It does work with an external monitor and also works on Linux.

0 積分
6 回應
AlHill
超級使用者
921 檢視

What processor do you  have?  

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

Lake1
初學者
906 檢視
AlHill
超級使用者
903 檢視

The driver you want is here:

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

Lake1
初學者
884 檢視
I've already tried this version, and many others — none of them worked. The screen goes black when I install the driver.
Lake1
初學者
870 檢視

ChatGPT pointed out some issues in the DxDiag report, and said it might be related to NVIDIA Optimus

 

AlHill
超級使用者
802 檢視

That link is what you should be using.  You may well have worsened things by trying "many others".

 

And, if you want to believe chatgpt, I cannot help you.

 

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

回覆