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Black screen after reboot with Arc A770

Lunair
Beginner
356 Views
Good evening
Here I am happy owner of an Arc A770 ... Or not!
I had black screens after restarting my PC, I have "Clear the Bios" (My BIOS has the latest updated version), check the wiring, the "Resizable bar" is well enabled in the Bios, does a clean installation of Windows 11, installed all the drivers as well as those of this graphics card ....I am using the latest driver 31.0.101.3959

But often after a reboot, not a complete shutdown, I have a black screen, the boot as stipulated by INTEL is not done, but the PC works, I was then able via the keys on my keyboard enter my session password and turn off via the shortcuts Windows + D, and Alt + F4 completely turn off my machine and find my screen ....
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3 Replies
Robert_Q_Intel
Moderator
306 Views

Hello Lunair,


Thank you for posting on the Intel®️ Arc communities.


We understand the issue that you are experiencing with your Intel® Arc™ A770 Graphics.


To start with the technical support we would like to ask you for the following information:


  • Have you tried to reseat the Intel® Arc™ A770 Graphics in the PCI port?

  • Please verify that the 6+8 Pin Power Connector is plugged properly into the graphics card.

  • Please inspect the card, to verify if there are any signs of physical damage


 Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything"

and save the resulting .txt file you can attach it to your reply.

Link for Intel® System Support Utility for Windows*

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


Once you are able to gather this information please share it with us.


Best regards,  

Robert Q. 

Intel Customer Support Technician



Robert_Q_Intel
Moderator
217 Views

Hello Lunair,



Were you able to check the previous post?  

Let us know if you still need assistance.



Best regards,  

Robert Q. 

Intel Customer Support Technician


Robert_Q_Intel
Moderator
167 Views

Hello Lunair,



We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.



Best regards,  

Robert Q. 

Intel Customer Support Technician


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