Black screen problem Integrated Graphics (Intel UHD Graphics)

[Adept_adi]

Hello everyone, I've got a problem with my display driver lately when I disable my display driver it goes back to normal I can navigate my screen without using another monitor right now I am just using the Microsoft basic display and yeah I disabled my display driver is there any way to fix this
driver version is 32.0.101.7082

[DeancR_Intel]

Hi Adept_adi,

Thank you for contacting us regarding the black screen issue you're experiencing with your Intel UHD Graphics. I understand how inconvenient it must be to have to disable your display driver and rely on Microsoft Basic Display to navigate your screen properly.

To help diagnose and resolve this issue effectively, I'd like to gather some detailed system information from you. Please download and run the Intel System Support Utility (SSU) from this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

The SSU will generate a comprehensive report of your system configuration that will help us identify the root cause of your display driver problem.

Additionally, I'd like to ask a few questions:

1. When did this black screen issue first start occurring?
2. What is your computer's make and model?
3. Did this problem begin after a recent Windows update, driver update, or software installation?
4. Are you experiencing this issue immediately after boot, or does it occur during normal use?
5. Have you tried rolling back to a previous Intel graphics driver version?
6. Do you see any error messages in Device Manager related to the Intel UHD Graphics?

Once you've run the SSU and can provide the report along with answers to these questions, I'll be able to provide you with targeted troubleshooting steps.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Adept_adi,

I'm following up to see if you've had a chance to review the information and requested details from my colleague previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Adept_adi,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Thank you. 

Best regards,   

Randy T.   

Intel Customer Support Technician