Blender not using or detecting my arc a750

[Nexi]

Specs:

• Motherboard: MSI B450M-A-PRO-MAX-II
• CPU: RYZEN 5 5600G
• GPU: ARC A750
• RAM: 16GB 3200MHZ CL16
• PSU: EWIN 650W 80+ BRONZE POWERSUPPLY

ISSUE

For a few days I have been facing issues with blender not working with my gpu. It is greyed out and still uses my cpu despite setting it to gpu. I tried to go to preferences>system and set it to oneapi but that crashes blender instantly. I tried different blender versions like 4.1,4.2,4.3 with no solution in sight. I also tried installing the latest drivers still with no luck. I tried DDU to reinstall drivers and still nothing. I installed oneAPI base toolkit and reinstalled blender and still nothing. I just need a fix for this. This is starting to become very frustrating.

[Mike_Intel]

Hello Nexi,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc A750?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. Are you also having issues or similar issues on different Apps and games?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Nexi]

1. I bought this intel arc a750 new in April 2024. It is a limited edition branded arc card. So yes it is a intel brand arc a750.

2. I haven't used blender for quite sometime but it was working absolutely fine. Back when arc control was still around it was working fine. 

3. I did not change any settings before this started.

4. In general everything else is working fine. I play games mostly and record and they don't have any issues.

[Mike_Intel]

Hello Nexi,

Thank you for the update.

For me to further investigate this issue, please help provide the following details.

1. Can you provide a video of the issue?
2. Please help generate the SSU logs of your system? Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Nexi,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Nexi,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician