Blue Screen in Intel Sound driver

neilpike · ‎09-27-2020

Hi. Getting a blue screen issue on a Dell Inspiron XPS and WinDBG tells me it's in the Intel sound driver. Everything is fully patched to the hilt, latest patches, drivers etc.

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffd305f6f0e350, Physical Device Object of the stack
Arg3: ffffbf8745247ba0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd305f64c5940, The blocked IRP

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\drivers\IntcAudioBus.sys, Win32 error 0n2

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3186

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on PROTECHXPS15

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 9912

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 85

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffffd305f6f0e350

BUGCHECK_P3: ffffbf8745247ba0

BUGCHECK_P4: ffffd305f64c5940

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: ffffd305f4d6d060

IMAGE_NAME:  IntcAudioBus.sys

MODULE_NAME: IntcAudioBus

FAULTING_MODULE: fffff8048daf0000 IntcAudioBus

PROCESS_NAME:  System

DPC_STACK_BASE:  FFFFBF8745247FB0

STACK_TEXT:  
ffffbf87`45247b68 fffff804`7875f4b7     : 00000000`0000009f 00000000`00000003 ffffd305`f6f0e350 ffffbf87`45247ba0 : nt!KeBugCheckEx
ffffbf87`45247b70 fffff804`7875f3d1     : ffffd305`f65461e8 00000000`00000000 ffffd306`0419b260 00000000`00000000 : nt!PopIrpWatchdogBugcheck+0xdf
ffffbf87`45247be0 fffff804`784c3ee2     : ffffd305`f6546220 ffffe500`c2140180 ffffe500`c2140180 ffffd306`00000002 : nt!PopIrpWatchdog+0x31
ffffbf87`45247c30 fffff804`784e910d     : ffffe500`c2140180 00000000`00000000 00000000`00000008 00000000`002892dd : nt!KiProcessExpiredTimerList+0x172
ffffbf87`45247d20 fffff804`785faee5     : 00000000`00000000 ffffe500`c2140180 ffffd305`d8f14ea0 ffffd305`f6224f20 : nt!KiRetireDpcList+0x5dd
ffffbf87`45247fb0 fffff804`785facd0     : ffffd305`d8f14ea0 fffff804`7843f03a 00000048`041012f6 00000000`00000004 : nt!KxRetireDpcList+0x5
ffffbf87`51e2f6c0 fffff804`785fa585     : ffffd305`f6224f20 fffff804`785f5f31 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
ffffbf87`51e2f6f0 fffff804`785f5f31     : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd305`d8ea2da0 : nt!KiDpcInterruptBypass+0x25
ffffbf87`51e2f700 fffff804`9149c204     : ffffd305`f6224000 fffff804`91665e60 ffffe500`c2800180 ffffd305`ffffffff : nt!KiInterruptDispatchNoLockNoEtw+0xb1
ffffbf87`51e2f890 fffff804`9124093c     : ffffd306`1b293801 00000000`00000000 ffffd305`f6224000 00000000`00000000 : igdkmd64+0x33c204
ffffbf87`51e2f970 fffff804`9117963d     : 00000000`01621835 ffffd306`11905390 00000000`00000000 00000000`00000000 : igdkmd64+0xe093c
ffffbf87`51e2f9c0 fffff804`7840e815     : ffffe500`c2800100 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x1963d
ffffbf87`51e2fa00 fffff804`784c1f15     : ffffd305`ff5cb040 ffffd305`ff5cb040 fffff804`7840e6e0 ffffd305`00000000 : nt!IopProcessWorkItem+0x135
ffffbf87`51e2fa70 fffff804`78466dd5     : ffffd305`ff5cb040 00000000`00000080 ffffd305`d8eee1c0 00000000`00000001 : nt!ExpWorkerThread+0x105
ffffbf87`51e2fb10 fffff804`785fb4f8     : ffffe500`c2140180 ffffd305`ff5cb040 fffff804`78466d80 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffbf87`51e2fb60 00000000`00000000     : ffffbf87`51e30000 ffffbf87`51e29000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x9F_3_IMAGE_IntcAudioBus.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5eb67757-a85c-4361-5751-171332ac0b2a}

Followup:     MachineOwner
---------

Sebastian_M_Intel · ‎09-28-2020

Hello neilpike,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. When do you get the Blue Screen of Death (BSOD) error? I.e. while booting, trying to make a specific task, randomly, etc.

3. Please provide a screenshot of the outcome provided by the Debugging Tools for Windows* 10 (WinDbg) showing this can be a sound driver problem.

3. Include another screenshot of the Device Manager's Properties section (right-click the device, and click Properties), one of the Sound section and another one of the Display section.

Regards,

Sebastian M

Intel Customer Support Technician

Sebastian_M_Intel · ‎10-01-2020

Hello neilpike,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Sebastian_M_Intel · ‎10-06-2020

Hello neilpike,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician