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22789 Discussions

Brightness adjustment by keypad

JacquesSerra
Beginner
‎03-08-2021 06:21 AM
2,905 Views

I have an HP FOLIO 1040 G1 laptop and the shortcut keys on my keyboard (F9 and F10) to adjust the brightness do not work. can you help me please

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AlHill
Super User
‎03-08-2021 07:25 AM
2,876 Views

Use the graphic driver provided by HP, not the Intel generic driver.

Doc (not an Intel employee or contractor)

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JacquesSerra
Beginner
‎03-09-2021 04:50 AM
2,825 Views
In response to AlHill

I have already updated the graphics driver provided by HP and still nothing

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AlHill
Super User
‎03-09-2021 04:57 AM
2,823 Views
In response to JacquesSerra

If it does not work with the HP provided driver, then you need to work with HP for a solution as they (supposedly) tested their hardware with that driver.

Doc (not an Intel employee or contractor)

In response to JacquesSerra
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JacquesSerra
Beginner
‎03-09-2021 08:18 AM
2,815 Views
In response to AlHill

Can you give me a link to download the graphics driver provided by HP that you suggest to me please

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AlHill
Super User
‎03-09-2021 12:41 PM
2,799 Views
In response to JacquesSerra

Never looked up your HP device on the HP website, eh?

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-folio-1040-g1-notebook-pc/5405384

Doc (not an Intel employee or contractor)

In response to JacquesSerra
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JacquesSerra
Beginner
‎03-10-2021 02:33 AM
2,780 Views
In response to AlHill

Yes, it is on this site that I downloaded the graphics driver and installed it before updating it on the device manager. And it didn't work. That's why I doubted if I was on the right site, because the graphics driver which is on this HP support dates from June 19, 2020 if you can see correctly.

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AlHill
Super User
‎03-10-2021 03:41 AM
2,777 Views
In response to JacquesSerra

Then, you need to work with HP - their device, their supplied driver.

Doc (not an Intel employee or contractor)

In response to JacquesSerra
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JacquesSerra
Beginner
‎03-10-2021 06:05 AM
2,771 Views
In response to AlHill

you can explain to me how please?

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AlHill
Super User
‎03-10-2021 06:21 AM
2,767 Views
In response to JacquesSerra

How what?

You contact HP support and ask them why their supplied driver (which they customized/modified) does not work with their hardware, specifically by the keypad. 

Doc (not an Intel employee or contractor)

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JacquesSerra
Beginner
‎03-10-2021 07:59 AM
2,759 Views
In response to AlHill

Okay. And thank you for helping me

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