Brightness control not working for Intel HD Graphics 9.17 on windows 10

[Rodrigo5]

I reccently switched from windows 7 to windows 10 and found out that the driver version provided by windows update (9.17.10.4459) doesn't let me change brightness (neither with hotkeys or window's slide).

The basic windows driver lets me do it, as well as the intel hd graphics 8.15.10..... versions, but those have their own problems. With 8.15..... I SOMETIMES can't play videos on window's photo wiever or read window's system dialogs or buttons (they show a gray or black background).

I also tried other 9.17.10... versions (.3223 and .4229) and they didn't let me change brightness either.

I wonder if somebody could provide a solution to the bightness issue (so i cna use 9.17); or for the grayed out issue and photo viewer issue (so I can use 8.15)

______________________________________________________

My processor is intel B940. I know my product is "no longer supported" but the laptop is perfectly fine, so wouldn't it be a shame to say <<YOU SHOULD NOT BE USING THIS PRODUCT because it's outdated, just trow it away in the ocean and pollute the planet so we can have more money :)>>?

I just want my drivers to work as they should, and I think it would be extremely easy to fix this for the drivers programmers  in intel. I even suspect this last driver version was made to work wrong on purpose so we had to buy new products.

[AlHill]

What is your processor model number?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Rodrigo5]

Sorry I forgot to add that it's model B940

[AlHill]

Sorry, and I know you do not want to hear it, but your processor is not supported by Windows 10:

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-10-21h2-supported-intel-processors

So, take it to a recycling facility, or toss it in the ocean.  Nothing lives forever.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Rodrigo5]

Thanks for nothing! I said I already knew!
As I also said, fixing this issue has to be extremely easy given that it already worked for old versions. And probably this error was intentionally made.
I don't think I can change my processor so if I were to follow your non-solution I would have to trow my whole pc to the ocean ("take it to a recycling facility" is just an euphemism for what actually happens, and the value of a computer is much higher than just the metal parts... so not a reasonable solution).
I will find a way to make it work even without intel's help anyways. (I still hope somebody from intel replies)

[AlHill]

No problem.  Glad to help.

Any reply from Intel will be the same.   And, never once did you say who your device manufacturer is.  Try them for help and see what they say.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Rodrigo5]

My motherboard is made by intel too (huronriver model)... My device manufacturer is a small business from my country. I might contact them but I'm pretty sure Intel knows better than them since they have no reason to know about intel's drivers.

[AlHill]

Stop beating around the bush.   What is the model number of the motherboard?   Look on the board.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Rodrigo5]

edit: waste of time, of course.

i found the solution here

https://community.intel.com/t5/Graphics/Intel-HD-4000-Windows-10-screen-brightness-adjustment-not/td-p/500912

turns out, as i suspected, the drivers were prgremmed wrong by intel. my computer or whatever had absolutely nothing to do

[Rodrigo5 · Accepted solution]

UPDATE: I FOUND THE SOLUTION

https://community.intel.com/t5/Graphics/Intel-HD-4000-Windows-10-screen-brightness-adjustment-not/td-p/500912
In my case it said "f800" instead of "f008" pretty suspicious that the made the same obvious dumb mistake twice for two different drivers right?? Almost as if you made it totally on purpose... I hope not.

As i suspected, following the inespecific instructions provided by unskilled "advisosrs" is only a waste of time. As I suspected also, there was an issue with the driver and NOT with anything else to blame on me or other companies.

[Jean_Intel]

Hello Rodrigo5,

Thank you for posting on the Intel️® communities. 

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that you found the solution on a different thread. You may also find the Discontinued Products website, website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Jean O. 

Intel Customer Support Technician