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Hi KevinJair,
Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.
Thank you for posting in Intel Communities.
Please allow me to ask for the following information to determine what optimizations are needed:
1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.
2. Please post a video of the issue
Awaiting your reply.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Kevinjair,
I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Kevinjair,
I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician

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