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David_Martínez
Beginner
429 Views

Buenos días, Quisiera saber por qué en las opciones de escala de pantalla de mi panel de gráficos intel, me faltan opciones. Lo único que me interesa es saber como conseguir que me aparezca la opción de anular la configuración de la aplicación.

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David_V_Intel
Employee
115 Views
Hello David_Martínez, Thank you for your response. I was checking the report you have attached and I can see that you do not have the latest graphics driver. Please download the driver from the link below and follow the steps: 1 - Download the .zip driver from https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=814...  2 - Disconnect the computer from the internet.  3 - Go to device manager and check under display adapters. 4 - Right-click on the Intel ® Integrated Graphics, select the option uninstall and keep going until you only have Microsoft's basic display adapter. 5 - Unzip the file you downloaded previously. 6 - Right-click on the Microsoft's basic display adapter and select "Update driver". 7 - Select the option "Browse my computer for driver software. 8 - Select the option "Let me pick from a list of device drivers on my computer".  9 - Select the option "Have disk". 10 - Select the option "Browse". 11 - Access the designated location or folder where you unzipped the driver downloaded and access a folder called "Graphics".  12 - Select the setup information file (Typically named either "idglh64" or "igdlh"). 13 - Click on open and then click OK, finally click Next and the drivers will begin to install.  14 - Reboot your computer when the installation is completed. Let me know the outcome to see if you have the options that are missing. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

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David_V_Intel
Employee
115 Views
Hello David_Martínez, Thank you for posting on the Intel ® communities. First, I would like to mention that the support given in the Intel ® communities is in English, we use a translator tool in order to understand your issue. Now, I can see that you are missing some options from the graphics control panel, which options are you referring to? Why are they needed? Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 1. In the keyboard, press WinLogo key + R. 2. In the Run box please type dxdiag and hit Enter. 3. Click on Save All Information (save it in your desktop). 4. Attach the report to this thread. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
David_Martínez
Beginner
115 Views

Hello;

I'll send you dxdiag information, but it is in Spanish.

My option that is missing is: on screen options and then in the part of scale.

When you press scale to full screen, you have cancel app settings, but I don't have that option.

I need that option to run games without borders (black lines on the sides).

David_V_Intel
Employee
116 Views
Hello David_Martínez, Thank you for your response. I was checking the report you have attached and I can see that you do not have the latest graphics driver. Please download the driver from the link below and follow the steps: 1 - Download the .zip driver from https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=814...  2 - Disconnect the computer from the internet.  3 - Go to device manager and check under display adapters. 4 - Right-click on the Intel ® Integrated Graphics, select the option uninstall and keep going until you only have Microsoft's basic display adapter. 5 - Unzip the file you downloaded previously. 6 - Right-click on the Microsoft's basic display adapter and select "Update driver". 7 - Select the option "Browse my computer for driver software. 8 - Select the option "Let me pick from a list of device drivers on my computer".  9 - Select the option "Have disk". 10 - Select the option "Browse". 11 - Access the designated location or folder where you unzipped the driver downloaded and access a folder called "Graphics".  12 - Select the setup information file (Typically named either "idglh64" or "igdlh"). 13 - Click on open and then click OK, finally click Next and the drivers will begin to install.  14 - Reboot your computer when the installation is completed. Let me know the outcome to see if you have the options that are missing. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

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David_Martínez
Beginner
115 Views

It's ok, thank you very much.

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