[Bug/Feature Request] Error when checking for new drivers due to network not available yet

[Horsemeatburger]

System: HP z4G4 workstation (XEON W-2150B, 64GB 4x16GB DDR4 ECC Registered RAM, 3.84TB Kioxia CMR5 U.2 NVMe SSD, Mellanox Connect-X4 10Gbps Ethernet adapter, REBAR enabled

GPU: intel Arc A750 8GB

Arc Driver version: 31.0.101.4502

OS: Windows 11 22H2

Problem description:

When the system boots, an error message appears stating that the ARC Control Utility could not check for new drivers. This is despite the fact that "automatic updates" have been disabled (set to "never")  in the Arc Control Utility.

The reason why Arc Control is unable to reach the intel server to check for new drivers right after boot-up is because, at the time ARC Control checks for new drivers, the network connection isn't active yet (it takes around 30 seconds for the fiber link to come online).

Cause:

The Arc Control utility does not wait or check whether the network connection is actually up when checking for new driver versions.

Potential fixes:

1a. Change Arc Control to wait 60 seconds after boot-up before checking for a driver

or

1b. Change Arc Control to repeat driver update checks after a waiting period (30 seconds) for three consecutive tries if the original driver check is unable to reach the intel server

2. Add a user setting to Arc Control which allows to disable the automatic driver check completely

[Hugo_Intel]

Hello Horsemeatburger

Thank you for posting on the Intel Communities. I am sorry you are experiencing error messages due to the software driver update detection not working properly. We appreciate that you take the time to report this issue to us.

Please let's try updating to the latest driver version 31.0.101.4257 and check if the issue persists. You can uninstall the current driver using Display Driver Uninstaller and while in safe mode update to the latest version.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Horsemeatburger]

Hello Hugo,

Thanks for your reply. I have to say that I'm surprised about your suggestion to install driver 31.0.101.2457, as this is an even older version than the WHQL driver I was using (31.0.101.4502), however I did go ahead and install the latest Beta driver which is 31.0.101.4575, and yes, the behavior is exactly the same (i.e., Arc Control fails to reach the intel server for checking for new drivers since the network isn't up yet at the time of checking). 

This needs to be feed back to the Arc Control developers to address.

Thanks,

H.

[Hugo_Intel]

Hello Horsemeatburger

Thank you for testing the new driver. Since the issue persists, allow me to check this issue with our team. we will post back once we have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel · Accepted solution]

Hello Horsemeatburger

We have passed this information to our team so it can be taken into consideration for future updates on our Intel® Arc™ Control Software, however, we cannot commit to a specific outcome or an estimated time for a resolution.

We appreciate your patience and for taking the time to report this issue to us.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Horsemeatburger]

Hello Hugo,

That's great, thanks for forwarding this bug report/feature request.

Best regards,

H.

[Hugo_Intel]

Hello Horsemeatburger

I see this thread is marked as resolved and we want to thank you once again for sharing the information related to this bug with us. We will now proceed to close this thread, feel free to open a new topic if you need further assistance.

Best Regards

Hugo O.

Intel Customer Support Technician.