RikiBY, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:
What is the model of the motherboard?
If this is a laptop, what is the model of it?
Is this a new computer?
Was it working fine before?
When did the issue start?
Did you make any recent hardware/software changes?
Which specific Windows* version are you using?
Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":
"Is it possible to get sound over HDMI to work with a standard driver from Microsoft.?"
It depends, if you use the Microsoft basic driver, it is expected that some of the functions will not work because that driver was not customized and it does not provide the full features the drivers provided by the manufacturer of the computer or Intel® have.
Any questions, please let me know.
Intel Customer Support Technician
This is not a laptop or desktop computer. We use a mini computer made in China. Motherboard model: GHSW2-ver.D
Windows 7 x64, 10 x64 (all build), LTSB, LTSC.
Linux Ubuntu v20.
The computer is working properly in UEFI mode. Temperature and CPU load test - passed successfully.
Microsoft Basic Video Adapter (VGA, HDMI without Audio) - NO problem.
Previously, there were no problems. The PC worked well for about 1.5 years. We have now tried all available versions of Intel HD graphics 5500 drivers.
The problems started suddenly. Sometimes it seemed that the problem itself was solved, but after a week everything started all over again. We thought the problem was a bad processor with an integrated video core. However, with a basic video adapter, the computer has been stable for a couple of weeks now.
Now use: Windows LTSB 2016 + all update.
Attached to this post is the full Intel SSU report.
RikiBY, Thank you very much for providing that information.
In order to rule out a possible hardware problem with the Intel® Processor, please install and run the Intel® Processor Diagnostic Tool, it does an overall test on the unit and if it passes the test it means it is working properly:
Based on the information on the SSU report, we can see that the graphics driver version installed is 10.0.14393.0, just to confirm, where did you get that driver from?
It also shows that the manufacturer of the computer is Intel®, but you mentioned this is not an Intel® computer right?
Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.
I looked for the drivers for your platform but I was not able to find them, since your computer works with Intel® HD Graphics 5500 what we can try is a clean installation of the Intel® Generic Graphics driver version 18.104.22.16871 following the instructions in the link below:
Keep in mind that when using Windows LTSB, LTSC there might be limitations on driver installation since that operating system mainly does security updates.
In this case, we suggest to get in contact directly with the manufacturer of the system to confirm which is the graphics driver version tested and validated by them and also to gather the instructions on how to do a BIOS update to the latest version.
Intel Customer Support Technician
Thank you for posting on the Intel® communities.
The only versions that we have available for our drivers are the ones on our website, we don’t have a light version of our drivers; therefore all the files contained within the driver must be used during the installation process.
Based on the information that you have provided the best thing you can do is to get assistance directly from the manufacturer who integrated the processor into your board so you can get not only the proper drivers for it but to check if this issue has been reported with your specific model and to check is there is any workaround available for your issue.
Intel Technical Support Technician