Can Intel HD Graphics 620 support 1330x1440

[onlineneochris]

I bought a Deco Gear DGVIEW201 (

Deco Gear 35" Curved Ultrawide E-LED Gaming Monitor, 21:9 Aspect Ratio, Immersive 3440x1440 Resolution, 100Hz Refresh Rate, 3000:1 Contrast Ratio)

My graphics processor is the i5-8250U CPU @ 1.6 GHz / 1.8 GHz

Why is the new monitor not showing at full scale?

[Esteban_D_Intel]

Hello onlineneochris,

Thank you for posting on the Intel® communities.  

To better assist you, please provide the following information:

• What is the model of your computer?
• Is this a laptop or a desktop?
• How are you trying to change the resolutions on your computer?
• What is the operating system version that you are using?
• What is the graphics driver currently installed?

In order to check the supported resolutions for your computer please follow and attach the Report for Intel® Graphics Drivers

Esteban D.

Intel Technical Support Technician  

[onlineneochris]

That you for responding ... He is the requested info >>>

What is the model of your computer? - HP Laptop 15-da0xxx

How are you trying to change the resolutions on your computer? Through both Settings> Display< Display Resolution & Intel® Driver & Support Assistant

What is the operating system version that you are using? Microsoft Windows Version 2004 (OS Build 19041.450)

What is the graphics driver currently installed? - Intel® UHD Graphics 620

[Esteban_D_Intel]

Hello onlineneochris,

Thank you for your response.

I would still need the information previously requested to determine the supported resolutions for your computer.

When talking about laptops, we need to take several things in consideration. The supported resolutions will depend upon the video output that is in use.

• Can you please inform how is the display connected? Are you using a straight connection?

Please run the following tool and attach the reports generated.  

Intel® System Support Utility (Intel® SSU)  Download link  

1.    Open the application and click on "Scan" to see the system and device information. 

2.    By default, Intel® SSU will take you to the "Summary View".  

3.    Click on the menu where it says "Summary" to change to "Detailed View".  

4.    To save your scan, click on "Next", then "Save".  

Additionally please follow the steps in the following link to get the Report for Intel® Graphics Drivers

These reports will be enough to check the drivers and supported resolutions in your device.

Please reply with the information attached.

[Esteban_D_Intel]

Were you able to check the previous post?   

Please let me know if you need further assistance.   

Esteban D.  

Intel Technical Support Technician   

[Esteban_D_Intel]

Hello onlineneochris,

We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D.  

Intel Technical Support Technician