Can anyone solve this problem? Anycubic slicer doesn't work on my laptop

[KimDH]

Can anyone solve this problem?

ANYCUBIC slicer doesn't work on my laptop.

To be precise, the program can be executed, but some text is displayed as a black box.

I tried reinstalling the program and updating the latest version, but I failed to solve the problem.

It's like a problem with my computer system or graphics card, is it impossible to solve?

I'm using Intel® Iris® Xe Graphics

[AlfredoS_Intel]

Hi Kimdh,

Thank you for posting in Intel Communities.

We understand how dispiriting it is to be unable to use a program that you can install properly on the machine. We will do our best to assist you.

Please allow us to gather the following information that we will use to see what is going on.

1. Are you referring to this program?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

3. May we know if you have attempted any troubleshooting to avoid repeat suggestions from our party?

We will wait for your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kimdh,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kimdh, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician