Graphics
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Can't get the recommended driver?

idata
Employee
3,953 Views

I installed Battlefield 1 and when I run it, it displays an error. It says Detected Intel driver version 20.19.15.4483. The recommended driver version is xx.xx.xx.4539 or later. Please update your drivers at http://downloadcenter.intel.com/ before playing the game. I have tried downloading the recommended driver version however, it says it is unable to update with my computer.

I have an Alienware Aurora R5

The specs are:

Intel Core i5-6400 CPU @ 2.70GHz

8.00 GB

amd radeon rx 480

0 Kudos
6 Replies
AlHill
Super User
2,443 Views

This is your processor: http://ark.intel.com/products/88185/Intel-Core-i5-6400-Processor-6M-Cache-up-to-3_30-GHz Intel® Core™ i5-6400 Processor (6M Cache, up to 3.30 GHz) Specifications

which means you have intel HD graphics 530.

You can find the drivers here: http://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-6th-generation-intel-pr... Intel® HD Graphics 530

However, since you appear to have switchable graphics, I would stay with the driver from the manufacturer.

Doc

idata
Employee
2,443 Views

Hello:

 

 

Thank you very much to Al Hill for the information posted previously.

 

 

 

To Shane25:

 

 

I just wanted to confirm the above information as correct, since it seems to be the PC has switchable graphics you can also try the driver from the manufacturer:

 

 

Look for VGA:

 

 

http://www.dell.com/support/home/us/en/04/product-support/product/alienware-aurora-r5-desktop/driver... http://www.dell.com/support/home/us/en/04/product-support/product/alienware-aurora-r5-desktop/driver...

 

 

Just in case here you have the link for bets driver 4552, you can try that one:

 

 

https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345

 

 

If that one does not work you can try driver 4542:

 

 

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345

 

 

Or you can try the one the game is requesting beta 4539:

 

 

https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Window... https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Window...

 

 

Try to install it manually:

 

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

 

 

Please let me know the results of trying the steps above.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Employee
2,443 Views

Hello Shane25:

 

 

I just wanted to check if you were able to test the drivers posted previously and if the problem persists or if it got resolved?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

Februarywhiskeys
1,597 Views

Hello, 

 

I have also recently purchased the game. I too have gotten this exact issue with an error message telling me that my drivers are not up-to-date. I have an 11th Gen Intel(R) Core(TM) i7-1165G7. Do these drivers work with i7s as well or is there another fix?

 

Going to the site, searches for xx.xx.xx.4539 yield no results. 

 

Due to these driver issues, I am not able to actually interact with the game. While I can see its main menu in the Alt+Tab screen, Win+Tab screen, and provided I do not click off of it as it begins.

 

Regards,

February

Februarywhiskeys_0-1651317910635.png

 

AlHill
Super User
1,595 Views

This is a six year old thread.   Start a new thread, with full information about your system.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

n_scott_pearson
Super User Retired Employee
1,579 Views

Whatever game is generating that message has a bug in it. If the game will play, just ignore this message.

...S

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