I've attached a pdf giving a lot of details. However, I used the Intel Driver & Support Assistant and I get a message when updating the graphic driver saying "The operating system version is not supported for this product". First time I have ever received this. Everything is up-to-date. The Windows 10 operating system and the DSA. I have installed a NVIDIA graphic card recently and the corresponding driver (which is also up-to-date). I don't know if this has had an impact or not. Any help would be appreciated as I try to keep my system up-to-date. Thanks.
When I go to Device Manager all I see is NVIDIA GeForce GTX 1160 Ti driver (see attachment).
I'm totally lost as to how this will fix my problem. The driver you suggested doesn't seem to be the latest and I don't know how it will work with the GTX 1160 Ti. The latest Intel driver appears to be 126.96.36.19912 - the one I can't install. I don't know which driver I should be using and how to keep my drivers up-to-date using the DSA utility going forward. Will I need to download a driver from Gigabytes every time there is a new driver? How did you find the GB driver so I can do this myself?
Do I need a driver for the NVIDIA card and another driver for the Intel UHD 630 graphics processor?
When you added the nvidia card, it probably disabled the onboard/Intel graphics. Check the bios of your board to see if it allows both graphics concurrently. Or, remove the nvidia card and see if the Intel graphics return.
Contact gigabyte for assistance with this.
Thank you for all the responses.
I did update the BIOS. I do not see any options that allow me to run an integrated graphic driver. It appears that the NVIDIA drivers are the ones that I am using and the Intel drivers are disabled. I don't know that this is a bad option - just one I didn't know about. I am using the so-called studio drivers from NVIDIA that appear to support photo editing. I am not a gamer and do not have any games installed so I elected not to use their game drivers.
Do you think I should uninstall the DSA tool since I have a Gigabytes motherboard? DSA does appear to offer support for Bluetooth and other network components that the Gigabytes site does not offer.
Thank you again - it was educational.