Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Can´t update my drivers

rubno
초보자
4,164 조회수

Hello everibody.

I have some problem with trying to update my drivers because when i put to download the drivers still the same. I tried to copy the link and try in other brower and the problem stills. Can someone try to help me please? 

I will put photo in attach to see exacly what happens:

 

rubno_0-1618771536955.png

If someone can help me i will be very grateful!

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DeividA_Intel
직원
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Hello rubno,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


 

Deivid A.  

Intel Customer Support Technician  


원본 게시물의 솔루션 보기

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ArpitaP_Intel
중재자
4,127 조회수

Hello,


Thanks for reaching out to us.

Please let us know if you get some error while downloading the drivers.

Alternatively, please try to download the required drivers from the below link

https://downloadcenter.intel.com/product/80939/Graphics


Let us know if you require any further assistance.


Regards,

Arpita


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AlHill
수퍼 사용자
4,097 조회수

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

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rubno
초보자
4,056 조회수

I have downloaded the software and get the txt file. Then  When i put to submit redirect to the browser and it´s not working...

There´s another way to send the txt file to try to solve the problem? 

 

rubno_0-1619429821849.png

 

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AlHill
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Do not submit.   Just attach to this thread using the "Drag and drop" method.

Doc (not an Intel employee or contractor)

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rubno
초보자
4,053 조회수

Here he are.

Hope that you can solve the problem.

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n_scott_pearson
수퍼 사용자
4,041 조회수

The submission feature does not work. You need to manually add the text file to a response message by dragging it to the box titled: "Drag and drop here or browse files to attach".

...S

rubno
초보자
4,034 조회수

I think that now it is in the right place 

 

rubno_0-1619468491358.png

 

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DeividA_Intel
직원
4,016 조회수

Hello rubno, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Have you tried to uninstall and reinstall the Intel® Driver & Support Assistant?

- Intel® Driver & Support Assistant Uninstaller: https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- File: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


2. Intel® Driver & Support Assistant some times has issue updating drivers in laptops since they have customized drivers (Intel ones are generic) and may not be compatible with generic drivers. Try to use the drivers from Asus:

- ROG Strix G G531 (BIOS model name G531GU): https://rog.asus.com/laptops/rog-strix/rog-strix-g-g531-series/helpdesk_download


3. If Asus drivers did not work, try with Intel's drivers:

- Wi-Fi: https://ark.intel.com/content/www/us/en/ark/products/99446/intel-wireless-ac-9560.html

- Bluetooth: https://downloadcenter.intel.com/download/30326/Intel-Wireless-Bluetooth-for-Windows-10?v=t

- Graphics are up to date


4. Have you run all the windows updates, including optional?





Regards,  


Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
직원
3,999 조회수

Hello rubno, 


  


Were you able to check the previous post and try the recommendations? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
직원
3,989 조회수

Hello rubno,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


 

Deivid A.  

Intel Customer Support Technician  


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rubno
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